Account Management Analyst 1

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

We are RSM the leading provider of professional services to the middle market globally. For nearly 100 years we have been dedicated to instilling confidence in a world of change empowering our clients and people to reach their full potential. Our inclusive culture and exceptional talent drive our success and make us unique.

We are seeking an Account Management Senior Analyst to join our team. This role supports Account Managers by managing renewals recurring services and technology subscriptions ensuring seamless client experiences and longterm satisfaction. Youll collaborate with internal stakeholders to identify opportunities for retention growth and process improvement leveraging datadriven insights to enhance efficiency and client value. This role will significantly impact client service success ensuring clients receive exceptional support strengthening relationships and building trust. By focusing on highquality service and support you will contribute to the overall success and satisfaction of our clients.

Join us to thrive in an inspiring environment that empowers both personal and professional growth. At RSM theres no one like you and thats why theres nowhere like RSM.

Key Responsibilities

Client Relationship & Renewal Management

• Serve as the primary point of contact for client renewals subscription management and inquiries ensuring high satisfaction and retention.
• Own endtoend renewal processes for Boomi (or similar integration platforms) including contract negotiations pricing adjustments and alignment with client goals.
• Collaborate with Account Managers Customer Success and Support teams to address client issues and identify upsell/crosssell opportunities.

Data Analysis & Strategic Insights

• Analyze client usage data performance metrics and trends to generate actionable insights for retention and growth
• Prepare datadriven presentations (e.g. QBRs renewal reports) with tailored recommendations.
• Maintain accurate CRM records and identify risks/opportunities

Operational Excellence

• Streamline renewal and account management processes to improve efficiency and reduce churn.
• Support client meetings with agenda preparation followups and documentation.
• Leverage automation tools to scale highvalue engagements across accounts.

Strategic Growth

• Partner with Account Managers to develop strategies for longterm client partnerships.
• Stay updated on Boomi product enhancements industry trends and competitor insights.
• Collaborate with Boomis partner ecosystem (e.g. system integrators resellers) to drive revenue.

Key Areas of Value and Impact

• Revenue Retention & Growth: Drive renewals reduce churn and identify expansion opportunities.
• Client Trust: Deliver exceptional service to strengthen longterm partnerships.
• Operational Efficiency: Optimize processes for scalability and productivity.

Ideal Candidate Profile

Experience:

• 25 years in account management renewals customer success or operations (software/SaaS professional services or IT preferred).
• Proven track record in meeting/exceeding renewal quotas and managing subscriptionbased contracts.
• Familiarity with Boomi or similar integration platforms is a plus.
• Experience with CRM data analysis tools (e.g. Excel Power BI) and Microsoft Office.

Skills:

• Renewals Expertise: Ability to negotiate contracts communicate price increases and mitigate churn.
• Analytical Mindset: Strong data interpretation skills to derive client insights.
• Collaborative: Work crossfunctionally with sales support and success teams.
• ProcessOriented: Attention to detail with a focus on scalable efficient workflows.
• Adaptable: Thrives in fastpaced environments and manages shifting priorities.
• Comfortable working in a virtual environment and available for Shift 2 2 PM to 11 PM).

Qualifications:

• MBA or Masters degree in a relevant field.
• Basic understanding of financials SaaS sales cycles and presales processes.

Why Join Us

• Global Impact: Work with international clients across diverse industries delivering highvalue services worldwide.
• Investment in Talent and Infrastructure: RSM invests in stateoftheart facilities and offers opportunities to talent from Tier II cities ensuring a collaborative dynamic and inclusive work environment.
• Rapid Expansion of USI: Join a firm with ambitious growth plans aiming to grow its USI team to 5000 by 2026.
• Career Growth: Access continuous learning mentorship and global mobility opportunities to advance your career.
• PurposeDriven Work: Make a tangible impact on clients businesses while being recognized with competitive pay and rewards.
• Innovative Culture: Collaborate in a forwardthinking datadriven environment using cuttingedge tools and technologies.
• Inclusive Workplace: Be part of a diverse supportive team rooted in RSMs Five Cs: Caring Curious Collaborative Courageous and Critical Thinkers ensuring a nurturing and empowering work environment.
• FutureReady Skills: Lead digital transformation initiatives leveraging AI and automation to drive innovation.
• Commitment to Employee Satisfaction: RSM is committed to achieving high employee satisfaction and focuses on client satisfaction and retention ensuring a positive work experience and contributing to the firms success.

At RSM we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans and Indian Armed Forces Personnel status; predisposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at .