Principal Product Manager Technical Amazon Aurora Customer Success

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

This is an exciting opportunity to join the world class service team at Amazon Web Services! Come work with some of the best and brightest engineers and product managers while also developing your skills and furthering your career within one of the most innovative technology companies anywhere.

Amazon Aurora and RDS Open Source is looking for a Customer Success Product Manager who possess a unique balance of technical knowledge business acumen and interpersonal skill. We are looking for a motivated technologist that specializes in relational database systems and is excited to work with some of the largest and most advanced customers of Aurora. Ideal candidates have a strong background in PostgreSQL MySQL MariaDB and/or other relational database technologies technical consulting solutions architect and customer management or similar roles.

Amazon Aurora is a MySQL and PostgreSQLcompatible relational database engine that combines the speed and availability of highend commercial databases with the simplicity and costeffectiveness of open source databases. Aurora also manages all the work needed to set up operate and scale a database from provisioning capacity and installing software to monitoring and backing up the cluster to applying patches and upgrades. By automating these laborintensive tasks Amazon Aurora enables customers to spend their time focusing on their data and business insights rather than on procuring and managing infrastructure.

Key job responsibilities
In this role you will support Aurora and RDS Open Source engineering product and operations. This will include working directly with some of our largest and most important customers to resolve issues and work closely with business and support teams. You will prioritize operational issues guide escalations within the Aurora/RDS OSS team engage deeply with senior product leadership and drive communications and engagement with customers and our internal business partners. The perfect candidate will have excellent communication skills customer obsession deep experience working with relational database technologies preferably in large scale distributed environments; and be very comfortable with networking and distributed architecture topics. You will have enthusiasm for digging deep and a flare for sharp technical communication prioritization and organization.

About the team
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Several years of technical (software development network development IT other related) experience
Experience delivering largescale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
Several years experience working with relational databases preferably MySQL or PostgreSQL.

10 years of relational database experience
MBA qualified for equivalent experience

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