FLEX Director Technology Product Management LightSpeed PMS

As a member of the Technology Products Management team the Director/Product Manager for the LightSpeed Property Management System (PMS) oversees a portfolio of work and projects aimed at delivering capabilities driven by the Business Operations organizations. The Director is responsible for managing the product roadmap and leading multiple product and engineering teams to coordinate and prioritize the delivery of continuous business value. This includes ensuring compliance with Security Regulatory Privacy and Infrastructure standards in collaboration with Global Information Security Global Operations and Continent role involves leading both internal and external teams through managing technology vendors Additionally the Director supports the initiation of new business opportunities identified by business stakeholders and coordinates efforts across Enterprise Products teams. Acting as a bridge between technical and business domains the Director ensures that products meet business needs. As a PMS and Operations evangelist and subject matter expert the Director serves as the primary point of contact for timely updates to internal and where applicable external customers.

CANDIDATE PROFILE

Education and Required Experience:

Undergraduate degree rom an accredited university preferably in a technology or business discipline or equivalent combination of education and experience

8 years in technology product management and/or business consulting demonstrating progressive career growth and patterns of exceptional performance.

Understands and able to discuss technology concepts and build consensus by translating between technical and nontechnical audiences.

Roadmap strategy and definition experience.

Assisting in the management of complex budgets exceeding $3 million covering both direct and indirect costs.

Demonstrated ability to assess end user/customer needs creatively approach solutions and decide and influence appropriate course of action.

Experience and success in implementing new business applications with complex technology integration and business process change on time on budget and with high client satisfaction.

Demonstrated ability to drive work across cross functional sourced and matrixed teams.

Experience working directly with Architects and Engineers on product enhancements.

Experience evaluating tradeoffs and leading exploration of new opportunities with technical team members.

Experience building business cases to drive investment and resource decisions.

Strong organizational skills with demonstrated ability to manage multiple highcomplexity efforts and competing priorities.

Robust analytical skills including the ability to analyze data draw conclusions develop recommendations and report out.

Ability to work through ambiguous and openended business requirements and priorities and translate the same into a clear roadmap and definition of success

Ability to establish clear communication and storytelling via presentations key performance metrics reports and data.

Strong interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.

Preferred:

Graduate Degree in a technical discipline

Experience with Agile/Waterfall Development methodology and tools and Experience of the Software Development Life Cycle (SDLC)

Experience of using Project Management Tools ServiceNow JIRA SmartSheet etc.

Experience providing oversight and guidance to compless teams in terms of release planning crossteam coordination and dependencies management.

Familiarity with Marriotts existing information architecture application portfolio and information management methodology

Familiarity with customer management loyalty or hospitality industry applications

Familiarity with LightSpeed Property Management System

CORE WORK ACTIVITIES

Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify shortterm solves bridge strategies and longterm visions for assigned product(s).

Gather product requirements from stakeholders across the organization to inform roadmap items; evaluate technical complexity of requirements to appropriately prioritize work and manage expectations crossfunctionally.

Maintain Security Regulatory Privacy and Infrastructure compliance working with Global Information Security and Continent Teams.

Develop and lead the technology roadmap and backlog to implement specific product capabilities ensuring critical requirements are identified the best solutions for the end user are delivered every time and alignment with broader group and portfolio objectives.

Advocate for the end user by developing a deep understanding of their needs through feedback and research.

Collaborate with crossfunctional team members to drive value and develop customer friendly features and enhancements.

Provide direction for the technology development including cost estimation budget management scope and delivery strategy definition and establish milestones/schedules.

Work with Product Owners/Sr. Managers to guide them in writing user stories and acceptance test criteria for features and detailed functional & nonfunctional requirements for the engineering teams.

Partner with solution architects and software engineers to determine the best technical implementation methods and a reasonable implementation schedule.

Plan delivery integration & test and postlaunch support for all the elements required in product delivery and operation working with applicable teams.

Manage project teams based upon roadmap(s). Meet regularly with the team(s) to gather work statuses discuss obstacles provide advice guidance encouragement and constructive feedback to ensure deliverables are met in timely.

Maintain high performance levels by attracting developing and retaining talent managing performance building career paths and aligning performance and rewards to company goals.

Contribute to end user support artifacts/information/collateral development including feature/capability descriptions end user business value stories etc.

Actively drives adoption of Technology operating model changes.

Champion excellence in business ethics and integrity social responsibility crosscultural effectiveness and associate engagement.

The pay range for this position is $56.58 to $90.05 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting March 18 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.