Technical Support Engineer - Poland
Technical Support Engineer - Poland
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Your mission
In this role you will become a part of the Sungrows Global Technology Empowerment Department and will work on global projects internationally.
Below is the list of your main tasks:
Technical Support & Training
Below is the list of your main tasks:
Technical Support & Training
- Provide remote and onsite technical support for global product issues.
- Train and mentor field technical service engineers.
- Draft technical disclosures operation instructions and experiencesharing materials.
- Compile FAQs and optimize product maintenance manuals.
- Provide root cause analysis reports based on client requirements
- Track major product failures and coordinate with R&D PQA and SQE for resolution.
- Act as an IPD service representative supporting product development and mastering product knowledge.
- Analyze client service cases to refine serviceability requirements and compile reports.
- Prepare and release maintenance manuals and training materials.
- Gather and implement improvement suggestions based on installability maintainability and client feedback.
Your profile
This role is ideal for a detailoriented technically skilled professional who thrives in crossfunctional environments and is passionate about solving complex engineering challenges.
Since you will be working mostly on global projects most of your working time might be in other countries so openness to travel frequently is a must.
Education:
Since you will be working mostly on global projects most of your working time might be in other countries so openness to travel frequently is a must.
Education:
- Bachelors degree or higher in Power Electronics Electrical Engineering Automation Computer Engineering Mechanical Engineering or related fields.
- Experience with photovoltaic inverters energy storage and battery systems (preferred).
- Proficiency in SQL and Python for largescale data analysis.
- Handson troubleshooting of electrical systems firmware and process failures.
- Familiarity with digital communication protocols (CAN TCP/IP DNP3 REST Modbus).
- Experience with Linuxbased applications and equipment.
- English at least on B2 level. Fluency in Polish and Chinese is a plus
- Strong work ethic problemsolving intuition teamwork and communication skills.
- Ability to create clear technical documentation.
- Willingness to travel globally for commissioning and deployment.
Why us
The discourse of this decade might be overshadowed by Covid19 but sooner or later we will beat and overcome thatson of a germ am I right But the true discourse for this decade lies in energy
We are more than happy to state that not only We are leading this discourse we also offer the fitting solutions for it.We have the strongest PVInverter R&D there is and became the worlds biggest Inverter Manufacturer which we are extremely proud of!
And now for this decade we are increasing our game and YouYoumight become part of it!
Besides that many things await You:
We are more than happy to state that not only We are leading this discourse we also offer the fitting solutions for it.We have the strongest PVInverter R&D there is and became the worlds biggest Inverter Manufacturer which we are extremely proud of!
And now for this decade we are increasing our game and YouYoumight become part of it!
Besides that many things await You:
- Opportunities for Career advancement
- Attractive Compensation & Benefits
- Bonus payment based on preagreed and signed KPI agreements
- Possibility for technical and commercial knowledge increasement in regard to string inverters central inverters inverter stations including transformer and switch gear and storage solutions
- Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen Clean Power for All!
We are fighting every day to make our mission happen Clean Power for All!
With 650GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utilityscale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
Want to know moreCheck out what working with us is like!
Employment Type
Full-Time
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