Customer Service CSI Representative
Customer Service CSI Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative.This is an exciting opportunity in a growing fastpaced industry.
Located at NapletonUrbana Auto Park theCustomer Service/CSI Representativeisresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.
Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3500 employees nationwide. We are currently the tenth largest automotive group in the country providing incredible growth opportunity.
What We Offer:
- $18.00 per hour
- Family Owned and Operated 90 years in business!
- Medical Dental and Vision Insurance
- 401K and additional benefits
- Accrued Vacation Time
- Paid Training
- Discounts on products services and vehicles
- Growth opportunity and career path to Service Advisor Service Manager Regional Fixed Operations
Job Responsibilities:
- Download and create reports from manufacturer surveys
- Reviews Survey feedback with Manager
- Follow up with guest on uncomplete surveys to build survey response
- Follow up with guest in partnership with Service Manager to address and resolve any concerns
Job Requirements:
- High school diploma or equivalent
- 2 years of Automotive Dealership experience
- CDK experience preferred
- Excellent oral communication skills.
- Ability to communicate customers interests needs and requests to management and sales personnel.
- 18 years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Required Experience:
Unclear Seniority
Employment Type
Full-Time
