About Cleo

At Cleo were not just building another fintech app. Were embarking on a mission to fundamentally change humanitys relationship with money. Imagine a world where everyone regardless of background or income has access to a hyperintelligent financial advisor in their pocket. Thats the future were creating.

Cleo is a rare success story: a profitable fastgrowing unicorn with over $200 million in ARR and growing over 2x yearoveryear. This isnt just a job; its a chance to join a team of brilliant driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If youre driven by complex challenges that push your expertise the chance to shape something truly transformative and the potential to share in Cleos success as we scale while growing alongside a company thats scaling fast this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What Youll Be Doing

This role is AX5 level (Senior Manager) in our progression framework. You will lead the Product Analytics function in the Chat pillar.

As part of the pillar leadership team in Chat alongside managers in product marketing engineering machine learning research and design you will play a strategic decisionmaking role in one of Cleos key market differentiators working closely with the executive team to shape the product roadmap for how we use conversational AI to engage our users and help them meet their financial goals.

You will line manage 5 (senior and lead level) Product Analysts. But this is not just a managerial role; you remain hands on! You will deliver highimpact analytics covering your pillar and crosssquad opportunities driving company visibility into how our users interact with and benefit from Chat as well as how Chat can be used as a growth driver for company objectives.

Roles & Responsibilities

• Pillar leadership
• Work with Chat pillar leadership to build a discovery roadmap and ensure we make datadriven decisions to improve the quality of chat interactions understand our users current financial reality and leverage chat to coach users towards meeting their goals.
• Set best practices and support the team in OKR planning linking Chat improvements to increased user engagement and retention and setting a standard for how to prioritise initiatives on the product roadmap.
• Team building and management
• Peoplemanage those in the team promoting their performance and development.
• Oversee the workload and strategy of the analysts in your area ensuring your team is motivated fulfilled and driving impact.
• Individual contribution
• Proactively deliver highimpact analysis that directs pillarwide product roadmapping.
• Deep dive into key metrics to ensure we fully understand trends and root causes.
• Continually surface import insights through pillarlevel dashboards and alerting.
• Build and improve analytical capabilities to enable short and longterm success
• Be an advocate for analytics and A/B test bestpractices constantly pushing the data chapter forward in this area.
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase.
• Enable continuous discovery and timely insights. You will coordinate discovery roadmaps and regular insights sessions build selfserve dashboards and facilitate an understanding of metric drivers amongst senior leadership.

About You

• Extensive analytics experience: You have 7 years experience in a data/analytics field. You have previously improved user product engagement through datadriven insights and experimentation and have linked those improvements to commercial results. Exposure to machine learning / conversational AI is a plus but not required.
• Leadership and managerial experience: Experience leading a highperforming team of at least 5 analysts. You set a high bar in technical skills and using insight to influence strategy.
• Impactfocussed: You are skilled at influencing decisions through data storytelling. You guide your team to build frameworks of what is really important for success of the product and produce timely insights that impact decisionmaking and drive success.
• Knowledge of experimentation and statistics: Experience conducting large scale A/B experiments and interpreting results to drive product and business decisions. A solid understanding of statistics as applied to analytics (e.g. experimentation geolift synthetic control). Python and MLanalytic skills are a bonus.
• Metrics and initiative sizing: Strong track record in using analytics to help teams succeed. You know how to help teams pick the right success metric and decompose that metric into growth levers. You work closely with senior stakeholders to ensure rapid feedback cycles on decisionmaking.
• Data foundations: You have worked endtoend across the data pipeline and understand bestpractices in defining effective tracking data modelling and building selfserve dashboards.
• Standard setter: Youre someone who raises standards with proven impact in contributing to the capabilities of a data team.
• Cross functional collaboration: You have previously worked closely with User Research and have plenty of experience integrating research with analytics work. You understand the dynamic of crossfunctional squads and how analytics can contribute in such teams. Previous collaboration with ML engineering or data science is a bonus.

We are looking for a selfstarter focused on results with demonstrated success in utilising insight to drive the success of a product.

What do you get for all your hard work

• A competitive compensation package (base equity) with biannual reviews aligned to our quarterly OKR planning cycles. This role offers 113K142K per annum. You can view our public progression framework and salary bandings here: at one of the fastestgrowing tech startups backed by top VC firms Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We cant fight for the worlds financial health if were not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. Were a globally distributed team. If you live in London we have a hybrid approach wed love you to spend one day a week or more in our beautiful office. If youre outside of London well encourage you to spend a couple of days with us a few times per year. And well cover your travel costs naturally.
• Other benefits;
• Companywide performance reviews every 6 months
• Generous pay increases for highperforming team members
• Equity topups for team members getting promoted
• 25 days annual leave a year public holidays an additional day for every year you spend at Cleo up to 30 days)
• 6 employermatched pension in the UK
• Private Medical Insurance via Vitality dental cover and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities online and inperson
• Well pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socioeconomic backgrounds.

If theres anything we can do to accommodate your specific situation please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If youre an existing user youll still have access to the app. But some features wont be available (just for a little while). Why 99 of our users are based in the US where financial health is often overlooked. Weve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then well be able to apply what we learn to better support our UK users in the future.