Coordinator for Residential Operations

Title:Coordinator for Residential Operations

Position Purpose:

The Coordinator for Residential Operations will specialize in the support of housing operations and administrative processes. Working closely with operations partners the coordinator will help develop and implement housing processes including applications room selection and database management. This position is also the primary administrative coordinator for the office. Due to the extensive nature of the work involved in residential operations this position is liveon.

Job Duties:

Residential Operations:

• Supports the Assistant Director of Residential Operations in all residential access and student housing processes: offcampus summer winter academic year and firstyear housing assignments.
• Supports the Assistant Director of Residential Operations in optimizing departmental software such as StarRez and Banner through system development policy creation and database management.
• Initiates and implements housing project work as directed by the Assistant Director of Residential Operations. This includes but is not limited to: training staff on housing related topics housing informationrelated event planning and coordinating with third party contracted services.
• Supports students and families in the transition to residential college living by effectively communicating information and making referrals to appropriate resources.
• Navigates difficult conversations with both students and parents about housingrelated topics and concerns.
• In partnership with the Assistant Director of Residential Operations develops and maintains the Residence Life website and a social media presence.
• Develops and executes a sustained marketing plan for student facing aspects of residential operations including print and digital methods.
• Engages appropriately with confidential and classified information and exercises judgment and discretion as required.
• In conjunction with campus partners maintains uptodate records of physical amenities and conditions of campus residences. Personally tours residences regularly to verify physical amenities and conditions.

Administrative and Office Support:

• Creates sustains and oversees systems for managing the operations of the office.
• Fosters an open welcoming and fun office environment for students families and colleagues.
• Serves as the primary point of contact for inquiries related to the Office of Residence Life and provides administrative oversight for the office. This includes receiving and triaging phone calls emails mail and visitors to the office including families and campus partners.
• Maintains comprehensive files and records.
• Orders office supplies and processes invoices related to Residential Operations.
• Manages office credit card(s) including receipt tracking and reconciliation.
• Provides administrative support for peak workload seasons including annual student staff selection and the FirstYear Experience program.
• Duties responsibilities and activities may change or new ones may be assigned at any time.

Green Dot:

• Serves as student facing Green Dot bystander intervention facilitator.
• Assists in the continued training and practice of the Green Dot facilitator team.
• Participates as a facilitator of a 5hour student training 13 times per semester.
• Participates as a facilitator for faculty/staff training 13 times per semester.

Residence Life Office Assignments/Projects:

• Supports and/or spearheads assignments in collaboration with others in the office as needed.
• Participates in the annual student staff selection process including marketing sourcing applications scheduling and conducting interviews participating in deliberations and communicating with students and campus stakeholders.
• Collaborates with other office staff in the development and implementation of a comprehensive and educational Residence Life student staff training grounded in Bates College Residence Life and Bates Leads values.
• Supports FirstYear Experience (FYE) operations including creating marketing posting important information to social media responding to emails from incoming firstyears and families assisting with the FirstYear Forms process maintaining uptodate information on the FYE website and managing logistical and coordination needs related to Arrival Day.

OnCall Student Support:

• Trained as an auxiliary member of the Residence Life on call team to fill in during periods of high need and/or unexpected absence of individuals in the on call rotation.
• Oncall rotation responsibilities include managing risk timely response and support for student emergencies (medical mental health protest etc..
• During periods of oncall responsibility is accessible by departmentissued cell phone 24 hours per day and remains within the required radius of campus.
• Maintains a high level of visibility within the residential community to build relationships with students by conducting rounds when on call.
• Considering community health equity fairness and deescalation techniques identifies intervenes and documents residential conflicts/issues either when completing rounds or when being dispatched by Campus Safety.
• Coordinates incident and behavioral response including those that are highly complex in nature; e.g. sexual misconduct alcohol and drug related behavior mental health concerns bias incidents health and safety concerns and community conflict.
• Completes appropriate accurate and consistent documentation of policy violations and residential conflicts in accordance with departmental risk management practices.
• Lives in a designated oncampus apartment.

Minimum Qualifications:

Education

• Bachelors degree required.
• Valid drivers license required.

Experience

• 12 years of experience in residence life or higher education (including professional or undergraduate experience in residence life student government student activities student or outdoor leadership positions other campus offices etc.
• Demonstrated success in working with individuals from underrepresented groups including individuals from historically underrepresented racial and ethnic groups firstgenerationtocollege students LGBTQ identified individuals and lowincome students.
• Experience working in collaborative and dynamic office environments with frequently shifting tasks and priorities.
• Experience supporting young adults and their families in the transition to a residential college environment.
• Preferred: Training and experience in facilitating mediation conflict resolution or other restorative justice processes.
• Preferred: Experience working with housing software such as StarRez.

Skills and Knowledge

• Commitment to equity and inclusion and serving the needs of a culturally and educationally diverse community.
• Excellent judgment and awareness for interpersonal dynamics.
• Strong interpersonal skills with ability to develop and maintain collegial relationships with clientele such as students families staff faculty and coworkers.
• Excellent communication (written verbal & listening) skills.
• Ability to effectively engage with diverse personalities and manage difficult situations.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Strong organizational tracking and assessment skills including proficiency in basic data management systems and basic computer software (e.g. Microsoft Word and Excel Power Point WordPress website Google docs email and calendaring.
• Strong problem solving skills with the ability to adapt and explore multiple avenues to a solution.
• Personal commitment to excellence and the mission of a toptier small liberal arts college.

Benefits:

Bates College offers competitive salaries excellent benefits (health dental sick leave 24 days of vacation 2 personal days 13 paid holidays dependent care subsidy free parking access to library and athletic facilities & more) and a supportive collegial environment in a drug and smokefree workplace.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race color national or ethnic origin religion sex sexual orientation gender identity or gender expression age disability genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students in the administration of its education policies and programs or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty staff students contractors visitors and volunteers are responsible for understanding and complying with the NonDiscrimination Policy.

Inquiries concerning the colleges policies compliance with applicable laws statutes and regulations (such as Title VII Title IX and ADA/Section 504 and complaints may be directed to Gwen Lexow Title IX Officeror via email at .

About Bates:

Bates is internationally recognized as a leading liberal arts college attracting 2000 students from across the U.S. and around the world.

Since 1855 Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence Bates has always admitted students without regard to gender race religion or national origin.

Cultivating intellectual discovery and informed civic action Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces intellectual trends demographic changes and technology that are transforming higher education and the world into which our students graduate.

Bates has highly competitive admissions graduates over 90 percent of its entering students and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.

The college is proud of deep roots in the Lewiston/Auburn community Maines secondlargest urban area with a population of approximately 65000. Bates is located on a beautiful 133acre traditional New England campus in Lewiston an emerging city with an entrepreneurial climate a lively arts scene and a dynamic business community. Bates is 35 miles north of Portland 140 miles north of Boston and 350 miles north of New York City.