Store Director - Square One Holt Renfrew
Store Director - Square One Holt Renfrew
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Tiffany & Co the name instills images of Beauty Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.s rich heritage of celebrated artists historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate kind and professionally committed. We hold ourselves and our coworkers to very high standards. We continually educate ourselves about new merchandise collections cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship timeless design and a dedicated commitment to corporate sustainability.
Responsibilities
The Store Director will effectively lead develop and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets. They area strong decisive and collaborative leader who builda climate of service excellence and leadthe team to deliver extraordinary client experiences and partnerwith the Market Vice President. The Store Director is a dynamic and inspiring leader who embodies the Tiffany Cultural Values: Create the Dream Be Bold Win with Passion Do the Right Thing and Be Brilliant Together.
Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.
Service: Elevate the in store experience by consistently delivering memorable moments. Lead model and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Ensure continuous Guest Experience management presence on the sales floor coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve client service.
Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage coach and provide qualitative feedback utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse multilingual highly skilled talent.
Qualifications
Required Qualifications:
- Minimum of 710 years of sales management experience in retail or luxury retail or relevant client related experience (e.g. hospitality).
- Proven track record in sales generation managing the achievement of sales goals.
- Flexibility to work nontraditional hours including days nights weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office Word Excel Outlook Visio Power Point Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e. on the sales floor operations etc..
- Must have authorization to workin Canada
Preferred Qualifications:
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
Tiffany & Co is committed to fostering a workplace where individual differences are recognized appreciated and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation please contact us at to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co. but only those selected for an interview will be contacted.
Required Experience:
Director
Employment Type
Full Time
