OCE Program Customer Technical Service Engineer - Onsite
OCE Program Customer Technical Service Engineer - Onsite
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$ 203000 - 203000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:
OnsitePratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
What You Will Do:
Work directly with airline customers and Maintenance Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Controls/Systems and Engine Hot sections
Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution service bulletin retrofit activities and engine manual interpretation.
Other activities include participation in airline customer meetings conferences customer council calls as well as releasing All Operator Communication wires and Service Information Reports.
Initiate technical data development of Engineering Authorization (EA) Special Instructions and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM) Engine Manual (EM) Clean Inspect and Repair (CIR) and Maintenance Planning Guide (MPG) in support of airline customers.
In addition provide technical support work scope development and investigative services to MRO engine shops and repair centers around the world.
Interface with the following organizations to ensure clear accurate and timely data development of engine inspection/maintenance data:
Aftermarket and Sustainment Engineering (ASE) Repair Fleet Management Programs (FMP) Customer Service/Client Managers MRO/Engine Overhaul organizations Standard Practices CIPTs and Chief Engineers office Structures and Performance Analysis groups.
Provide technical support interface with Pratt & Whitney Product Safety Certification & Validation (PSCV) as well as airframer teams regarding the modification inspection and maintenance of engines.
Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.
Triage urgent and AircraftOnGround requests.
Ensure customer expectations are established and communication is maintained until final case resolution.
Evaluate data provided and provide troubleshooting and continueinservice guidance and recommendations.
Assist customer engineers maintenance control technicians and Pratt & Whitneys Field Service Representatives (FSR) in resolving onsite technical challenges.
Maintain detailed documentation of incidents troubleshooting steps and resolutions in Microsoft Dynamics case management tool (EagleNet).
Provide support to our MRO network for urgent technical issues that may be causing work stops or delays.
Continuously improve support processes by identifying recurring issues and proposing solutions.
Stay up to date on the latest technical issues troubleshooting enhancements and product information. Participate and contribute to engineering change activity with responsible CIPTs
Monitor customer feedback and provide insights on how to improve customer experience.
Ability to cover on occasion customer issues including nights weekends and holidays.
Qualifications You Must Have:
Bachelors Degree and 8 years of experience in Aerospace Engineering Mechanical Engineering Airline Engineering / Operations or Technical Support in a Customer facing role or ad Advanced Degree and 5 years of experience in Aerospace Engineering Mechanical Engineering Airline Engineering / Operations or Technical Support in a Customer facing role Mechanical Engineering Airline Engineering / Operations or Technical Support in a Customer facing role
Experience in technical support troubleshooting or field service within the aerospace industry.
Familiarity with and ability to work with engine schematics technical and troubleshooting manuals.
Experience communicating across multiple lines of business to solve complex problems. Experience coordinating with engineers field technicians and customers worldwide.
U.S. Person or U.S. citizen
Qualifications We Prefer:
FAA Airframe and Powerplant (A&P) License
OEMspecific training from Boeing Airbus EMB P&W
Knowledge of Aerospace Standards: FAA EASA
Exemplary verbal and written communication to provide clear instructions and answers to customers.
Knowledge and experience with P&W engines.
What We Offer
Relocation
Benefits
What Is My Role Type: In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment. This role is
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
The salary range for this role is 101000 USD 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Employment Type
Full-Time
