Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We have an exciting opportunity for a Customer Service Representative. The ideal candidate will interact with customers by addressing inquiries and resolving complaints generally providing a higher level of customer support on our products.
Responsibilities:
- Interacts with customers via telephone email online chat or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Uses knowledge of a specific product service or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Requirements:
- High school diploma or equivalent.
- 13 years of experience in a manufacturing environment
- Customer service experience
- Some experience with the product or service preferred but not required
- Excellent communication skills including active listening.
- Serviceoriented and able to resolve customer grievances.
- Proficient computer skills (MS office etc) with the ability to learn new software.
- Knowledge of or ability to learn product service or area of customer service specialization.
- Extensive phone contact problem solving and general clerical experience are required.
- Strong attention to detail organized and professional.
What we have to offer:
- A family owned business with a friendly and supportive management team with a focus on its employees!
- Discretionary bonuses for attendance performance and employee referrals
- Lowdeductible insurance programs for you and your family
- A generous companysponsored 401(k) matching program.
- Generous paid time off and 13 paid holidays
- Paid Parental Leave for the birth of a child adoption or introduction of a foster child into a home
- Education and professional development reimbursement programs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
