Varo is an entirely new kind of bank. All digital missiondriven FDIC insured and designed for the way our customers live their lives. A bank for all of us.
Varo is a nextgeneration bank built on technology and innovation empowering consumers to take control of their financial lives. We serve millions of Americans exclusively through our mobile and web apps striving to make digital banking easy convenient and personalized.
We are seeking a Complaints Analyst and Compliance Generalist to join our Compliance Team and provide second line of defense oversight and monitoring of complaints as well as support for marketing compliance ideal candidate will be a selfstarter who enjoys a fastpaced working environment is detailoriented and has a strong knowledge of compliance regulations especially disputes regulations (Regulation E and Regulation Z) and UDAP/UDAAP to provide second line of defense oversight of complaints. While owning complaints oversight the ideal candidate will also have the compliance knowledge and flexibility to provide support for marketing reviews and also pitch in and take on additional roles as part of a small but nimble compliance team.
What youll be doing
Consumer Complaints Oversight: Review regulatory complaints and complaint responses mount an effective challenge to business or first line complaints team responses as needed and identify any potential regulatory issues or process improvements.
Consumer Complaints Monitoring and Reporting: Monitor and analyze complaints to understand trends particularly for issues that could lead to customer harm identify any potential regulatory issues or process improvements and prepare regular reporting.
Issue Management: Identify and then input and track compliance findings within Archer Varos governance risk and compliance (GRC) system and work with business owners to remediate the findings.
Compliance Advisory: Provide insights into process improvements enhancements and policy changes to reduce the recurrence of complaints and work with partners and stakeholders to implement such enhancements.
Compliance Advisory: Collaborate with the first line complaints team to advise educate and enhance the complaints review process as appropriate.
Compliance Advisory: Review marketing or other customer communications to ensure compliance with applicable regulations including CANSPAM Reg DD Reg Z UDAAP/UDAP FCRA and TCPA
Establish and maintain strong relationships with the first line complaints team and across the business.
The role may also include all or some of the following:Managing the regulatory exam process within the compliance team; Managing compliance policies and procedures; and Other compliance support tasks as required
Youll bring the following required skills and experiences
Strong background in the second line of defense risk management organization including experience with applicable regulations such as Reg E Reg DD Reg Z Reg CC ESign UDAAP/UDAP FCRA CANSPAM FDCPA and TCPA.
2 years of increasing experience in bank regulatory programs and review of complaints and Reg E/Reg Z disputes.
Solid communication skills both written and verbal and the ability to succinctly identify and communicate key information.
Proven ability to build effective partnerships with stakeholders.
Strong analytical and deductive reasoning skills.
A passion for Varos mission.
Ability to problemsolve review and analyze data effectively assess risk identify root causes of issues and identify operational deficiencies.
Ability to think outside the box and adjust work and deliverables as the business needs and priorities shift.
Strong consumer focus and understanding of UDAP/UDAAP. (Preferred)
Experience with the Google Suite toolset and strong knowledge of Excel or Google Sheets. (Preferred)
Proficiency with Jira and Confluence. (Preferred)
Previous work in a FinTech or innovative financial institution. (Preferred)
Experience advising on control design and . (Preferred)
Ability to collaborate and influence internal partners on regulatory issues and remediation. (Preferred)
$60000 $100000 a year
For cash compensation we set standard ranges for all USbased roles based on function level and geographic location benchmarked against similarstage growth companies. Per applicable law the salary range for this role is $60000 $100000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. This role is also eligible for a bonus equity and competitive benefits.
#Associate
We recognize not everyone will have all of these requirements. If you meet most of the criteria above and youre excited about the opportunity and willing to learn wed love to hear from you!
About Varo
Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. Were a new kind of bank alldigital missiondriven FDICinsured and designed around the modern American consumer.
As the first consumer fintech to be granted a national bank charter in 2020 we make financial inclusion and opportunity for all a reality by empowering everyone with the products insights and support they need to get ahead. Through our core product offerings and suite of customerfirst features we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.
We are growing quickly in our hub locations of San Francisco Salt Lake City and Charlotte along with colleagues located across the country. We have been recognized among Fast Companys Most Innovative Companies Forbes Fintech 50 and earned the No. 7 spot on Inc. 5000s list of fastestgrowing companies across the country.
Varo will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer please email with the pertinent information and contact information.
CCPA Notice at Collection for California Employees and Applicants:
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.