Senior Software Engineer Customer support Test Hub
Senior Software Engineer Customer support Test Hub
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Job Description
At SmartBear we believe building great software starts with qualityand were helping our customers make that happen every day. Our solution hubsSmartBear API Hub SmartBear Insight Hub and SmartBear Test Hub featuring HaloAI bring visibility and automation to software development making it easier for teams to deliver highquality software faster. SmartBear is trusted by over 16 million developers testers and software engineers at 32000 organizations including innovators like Adobe JetBlue FedEx and Microsoft.
Product intro
Test Hub is undergoing a transformation to better align our products to the end users requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical.
Go to our product page if you want to know more about https://smartbear/testhub/ You can even have a free trial to check it out
About the role
Senior Software Engineer Product Support Test Hub
- Reporting into the Support Manager you will be required to solve the customer escalated issues on priority and assist the Support team in problem resolution by handson participation effectively communicate status issues and risks in a precise and timely manner.
- You will debug the customer issue using the application code and provide the patch for the customer when it required.
- You will interact with Engineering QA and Support team while working on the Support escalated Cases.
- We are looking for someone who can debug within the application code and provide solution to customer reported issues.
- Also should be able to talk to customer in the call and provide technical explanation on their issue.
- Also should provide the detailed RCA on the problem.
- Should be able to provide the customer patch when needed.
- Have 47 years of experience with hands on experience working in Java 8 platform or higher and hold a Bachelors Degree in Computer Science Computer Engineering or related technical field required.
Why you should join the SmartBear crew:
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization an important distinction for us. We think about our team holistically the whole person.
- We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.
Did you know:
- Our main goal at SmartBear is to make our technologydriven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland and Bangalore India.
- Weve won major industry (product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit qualifications and business needs. We do not discriminate on the basis of race color religion sex national origin age gender disability veteran status sexual orientation or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart open driven accountable and curious.
#LIPD1
Required Experience:
Senior IC
Employment Type
Full Time
