Customer Service Agent

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Customer Service Agent is ultimately the everyday point of contact of Ayvens with all drivers. The role includes interactions with Ayvens clients & drivers to provide them information related with their vehicles aiming to ensure their mobility. Also he/she is responsible to reply to the incoming calls from drivers answer inquiries and questions provide support handle complaints and resolve them. The ideal candidate for this position will have a working experience in call center and strong communicational skills. The role supports excellent customer service with focus on providing a great customer experience. The ideal candidate resolves typical problems communicates solution or requested information to the customer solves problems in straightforward situations and builds relationships with customers through followup of services.

Responsibilities:

• Assist customers inquiries via telephone email (Answer to incoming calls and respond to emails)

• Coordinate with other functions and departments in order to reply to drivers

• Handle drivers requests for car maintenance and provide support to drivers in the event of accidents

• Handle and resolve drivers complaints straightforward by taking the initiative

• Record all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed

• Provide accurate valid and complete information by using the right methods/tools

• Provide a great customer experience

• Meet personal/customer service team targets

• Keep records of customer interactions process customer accounts and file document

• Identify and escalate situations requiring attention

• Identify and assess customers needs to achieve satisfaction

Qualifications and skills:

• Previous experience in customer support or client service representative role will be considered an asset

• Ability to demonstrate customer passion

• Ability to multitask prioritize and manage time effectively

• Ability to work under pressure and meet tight deadlines

• Strong interpersonal and communication skills

• Organizational skills and problem solving capabilities

• Highly motivated target driven and results oriented

• Excellent PC skills including relevant CRM tools

• Fluency in English language verbal and written

• Solid verbal and written communication skills

• Positive attitude & pleasant personality with eager to work and strong team spirit

• University Degree will be consider as an asset

• Familiarity with automobiles will be considered an asset

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.