Customer Experience Coordinator
Customer Experience Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At VIATRIS we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access Providing high quality trusted medicines regardless of geography or circumstance;
Leadership Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership Leveraging our collective expertise to connect people to products and services.
Our global portfolio includes bestinclass iconic brandname products as well as global key brands; generics including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education outreach and better access to treatment.
For those driven to live their lives with purpose Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.
The Role & What You Will Be Doing
Every day we rise to the challenge to make a difference and heres how the Customer Experience Coordinator role will make an impact:
Primary point of contact and liaison between the external Customer Service provider and the internal team ensuring seamless collaboration and operational alignment.
Oversight of the external providers performance including service levels training quality and adherence to defined standards and procedures.
Supervision and continuous improvement of operational activities through the development of new standards procedures reports and key performance indicators (KPIs).
Analysis of workload distribution and resource allocation to optimize efficiency and meet business needs.
Support in managing complex or critical customer service issues and delivery of training programs to enhance the external Customer Service provides skills.
Key liaison for internal Logistics and Finance departments as well as external 3PL warehouses.
About Your Skills & Experience
For this role were looking for a candidate who has an effective combination of the following qualifications skills and experiences:
Minimum of a bachelors degree in Management or Computer Engineering. However a combination of experience and/or education will be taken into consideration
Experience: at least 5 years of experience in Customer Service Commercial back office or Supply chain in the pharmaceutical industry
Experience with B2B activities is preferred
Excellent knowledge of Office suite especially Excel Power Point and Power BI is a must
Knowledge of CRM systems preferably Salesforce/Service Cloud
Must also possess: accuracy reliability organizational and interpersonal skills
Good command of English language is a benefit
Travel up to 20 may be required
At Viatris we are dedicated to building a truly diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt fully align with every requirement we still encourage you to apply. You may just be the right candidate for this or other roles.
Why Viatris
At Viatris we offer competitive salaries benefits and an inclusive environment where you can use your experiences perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and worklife balance initiatives.
Diversity & Inclusion at Viatris
At Viatris diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is but as it should be. If you would like to know more about what diversity equity and inclusion means to us please visit at Viatris
Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts please visit Viatris we offercompetitivesalaries benefitsandan inclusive environment where you can use your experiences perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
