Guest Services Agent
Guest Services Agent
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
What can I do for you is your mantra
Were looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs greets and helps generate personalized attention to ensure our guests have a memorable stay.
WHAT YOULL DO
- Checkin and checkout verify and detail arrivals and departures and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests using your individuality and creativity to constantly improve their experience.
- Respond to guests requests courteously and efficiently whether in person by telephone or by email.
- Resolve guest issues and concerns in a proactive satisfactionoriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
WHAT YOULL BRING
- Diploma in Hospitality an asset
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
- Good computer skills and experience with OPERA PMS an asset
WHAT WE OFFER
- Passionate about travel Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax Get access to a stateoftheart gym right in your workplace.
Apply we look forward to hearing from you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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