IT Service Desk Agent
IT Service Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System twoyear institutions will also view open positions and apply within Workday by searching for Find Jobs for Students.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.
Closing Date:
Type of Position:
Professional Staff Project/Program Administration
Workstudy Position:
Job Type:
Temporary (Fixed Term)
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas System
Since its inception the University of Arkansas System has developed a tradition of excellence that includes the states 1871 flagship landgrant research university; Arkansass premier institution for medical education treatment and research; a major metropolitan university; an 1890 landgrant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percentonline university and divisions of agriculture archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state.
The UA System provides communities in Arkansas with access to academic and professional opportunities develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an everchanging society. The system enrolls more than 60000 students employs over 17000 employees and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas the UA System is a driving force in the states economic educational and cultural advancement.
Department:
IT Service Management
Departments Website:
Summary of Job Duties:
The IT Service Desk Agent is responsible for a wide range of activities related to service desk support. Examples of tasks that are expected to be performed include:Updating tickets from member institutions which may include making phone calls to customers.
Maintaining accurate knowledge base articles
Maintaining accurate equipment records
Assisting staff members with the use of their computer equipment. This may include computer setup and configuration coordinating the delivery return or destruction of equipment and troubleshooting application network or hardware issues. Commonly used applications include Microsoft Office Microsoft Teams Zoom and Zoom Rooms Jira Smartsheet Docusign and Workday.
The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong organization written and oral communication skills. Candidates may be asked to perform these functions at our office location in Little Rock Arkansas.
Qualifications:
The formal education of a high school diploma; plus two years of experience in computer applications support network operations support telephony support Audio/Visual support or a related field preferably at an institution of higher education.
Salary Information:
Required Documents to Apply:
Optional Documents:
Additional Information:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Preemployment Screening Requirements:
Criminal Background Check
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry MVR check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential nondiscriminatory manner consistent with state and federal law.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Manipulate items with fingers including keyboarding Repetitive Motion Sitting Standing
Frequent Physical Activity:
Manipulate items with fingers including keyboarding Repetitive Motion Sitting Standing Talking
Occasional Physical Activity:
N/A
Benefits Eligible:
NoRequired Experience:
Unclear Seniority
Employment Type
Part-Time
