Customer Support Specialist
Customer Support Specialist
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Customer Support Specialist
- Bilingual must be fluent in both English and Spanish.
- Ability to protect customers confidential information such as name phone number and billing information.
- Strong Time Management skills with the ability to multitask and handle multiple deadlines.
- Accuracy The ability to record information about customers financial and collection status.
- Use quoting system to find product carrier for customers needs.
- Locate and notify customers of delinquent accounts by mail or phone.
- Locate and monitor delinquent accounts using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules based on customers financial situation.
- Advise clients on the necessary actions and strategies for debt repayment.
- Data Entry.
- Strong community skills both oral and written.
- Making daily calls to customers.
- Confer with client on phone or in person to provide information about products services opening/closing accounts and obtain details on complaints.
- Keep record of customer interactions or transactions recording details of inquiries complaints or comments as well as actions steps taken.
- Complete contract forms prepare changes of address records or issues services discontinuance using computers.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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