Network Support Engineer
Network Support Engineer
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Job Description
We are working with ESOC (European Space Operations Centre) who are currently looking for aNetwork Support Engineer.
The position is related to the maintenance and operation of an operational communications infrastructure involving a network of 1200 servers and clients. As part of the team of communications specialists the Network Support Engineer is responsible for the following:
1. LAN support of the onsite local area network/ground stations.
2. WAN support of the wide area network connecting to sites all over the world via leased and dial up lines.
3. Network services security services (Firewalls/IDS) voice services and Network Timing Protocol support.
The successful applicant will focus his/her activities on the following:
Provide 2nd line support for all elements in the ESA Operational Network.
Use the electronic trouble ticket system to record all detected faults and change requests recording all events leading to resolution within the targets defined in the Service Level Agreements.
Liaise with 1st and 3rd line support groups in speedy resolution of incidents and problems.
Organise and carry out routine installation of equipment into all areas to a standard to ensure target reliability is met.
Perform preventative maintenance in accordance with procedures.
Perform patching in wiring centres and user areas to provide end user connectivity.
Provide cross support in a constructive manner to other parties in support of WAN and/or LAN incidents/problems.
Provide extended cover automatically when critical faults remain open at the end of the day.
Produce punctually and accurate reports and statistics on all activities.
Create and maintain Knowledge and Configuration Databases of the whole of ESAs Operational communications infrastructure.
Administer and keep up to date the IP address database for subnets using QIP DNS and/or other tools.
Provide the 1st line support team with operational procedures handover documentation and training for new/or enhanced systems.
Work closely with engineering to familiarise the team with new systems ensure adequate handover sparing training and documentation to both 1st and 2nd line.
Ensure outages are minimised by system implementation standards sparing and procedures.
Actively participate in recommending technical and procedural improvements to the benefit of the service.
Preparation support and implementation of planned and scheduled changes.
Ensuring service interruptions are minimised during planned activities.
Adhere to current site procedures (technical environmental safety and security).
Required Skills & Experience:
Proven experience of systems routine and contingency procedures within a large multiplatform communications environment particularly using Cisco routing and switching equipment and firewalls.
Current LAN and Routing technologies & protocols (STP HSRP OSPF BGP VRFs).
Firewall/IDS technologies. (Cisco ASA).
Current Cisco Enterprise Switches and Routers Network Sniffers (Wireshark). Cisco Prime Ciso LMS QIP DNS Cisco CSM HP NNMi.
Experience with Cisco ACI would be an advantage.
Organisational and time management report writing and strong service ethic.
Experience as Team Coordinator would be an advantage.
Strong interpersonal skills selfmotivation and the ability to work in a team are very important.
Good analytical skills and incident resolution skills.
Knowledge of IT Service Management processes and good practice (such as ITIL) in particular in the areas of incident problem and change management.
PC literacy: MS Professional Office Products Visio Lotus Note.
Very good command of English with proven drafting ability knowledge of German a plus.
CISCO CCNA required CCNP is an advantage.
Employment Type
Full Time
