Director of Community
Director of Community
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$ 139400 - 205000
1 Vacancy
Job Description
Scopely is looking for aDirector of Community for an ambitious unannounced title mobilefirst RPG in the US on a remote basis.
This role requires someone who can translate creative ideas into customerfirst experiences with a strong desire to measure and understand impact. You will lead community and customer support teams crafting categorywinning strategies to cultivate a hyperengaged community and delivery of toptier player experiences.
The Director of Community will drive growth engagement and retention through innovative content activations and community features ensuring a worldclass gaming experience for our players. By combining your passion for gaming with your communitybuilding skills youll cultivate an environment that encourages player engagement identity expression and a sense of belonging for fans of our games sports entertainment IP.
What Youll Do:
- Community Leadership:
- Develop and implement categoryleading community engagement strategies from launch through live operations with a focus on fostering a positive interactive environment across various platforms.
- Monitor community health metrics and devise strategies to increase player engagement and satisfaction.
- Customer Support Leadership:
- Build and lead a customer support team tasked with providing exemplary service and support to players.
- Establish bestinclass customer support standards processes and practices to enhance player satisfaction and retention.
- Player Experience Oversight:
- Oversee the player experience ensuring that all interactions within the community and through customer support are positive and enriching.
- Implement feedback loops with the community and customer support teams to improve products and player communications continuously.
- Strategic Planning and :
- Collaborate with other department leaders to align community and customer support initiatives with overall business objectives.
- Analyze player data and feedback to inform and adjust community strategies and customer support practices dynamically.
- Team Development and Management:
- Hire train and manage community and customer support teams setting clear goals and KPIs while fostering a culture of innovation and responsiveness.
- Ensure all team members are on board with the departments goals and fully equipped to engage with the community effectively and compassionately.
What Were Looking For:
- 7 years experience in community management social media management influencer management and customer support within the gaming industry.
- Strong leadership skills with experience building and managing teams.
- Excellent communication skills both verbal and written with the ability to engage with and inspire a diverse group of individuals.
- Deep understanding of customer service tools technologies and best practices.
- Analytical mindset with a talent for identifying scrutinizing improving and streamlining complex work processes.
- A passion for gaming and creating engaging player experiences
- Ability to respond effectively to changing demands adapting as necessary.
- A customerfirst mindset ensuring that player support and satisfaction are paramount.
- Generate original ideas and concepts for content that showcase gameplay highlight community events and spotlight player achievements and stories
- Engage with our community across various platforms including responding to comments participating in discussions and amplifying usergenerated content
- Utilize analytics tools to track community engagement metrics sentiment and social media performance deriving insights to inform strategies
- Ability to work crossfunctionally with Marketing Live Ops Production and Engineering
At Scopely we create games for everyone and want to ensure that the people behind our games reflect that!We are committed to creating a diverse supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
Employment at Scopely is based solely on a persons merit and qualifications. Scopely does not discriminate against any employee or applicant because of race creed colour religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law. We also consider qualified applicants with arrest or conviction records consistent with applicable federal state and local law.
This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information and therefore will be subject to background checks upon receiving a conditional offer of employment.
For candidates in CA CO NJ NY and WA the annual salary range is provided below. In addition to base pay employees may be eligible for equity bonuses and a comprehensive benefits package including healthcare benefits retirement benefits pet insurance paid holidays paid Scopely free days and unlimited paid time off. Base pay offered may vary depending on jobrelated knowledge skills and experience.
CA CO NJ NY and WA Annual Salary Range
$139400 $205000 USD
About Us
Scopely is a global interactive entertainment and mobilefirst video game company home to many top awardwinning experiences such as MONOPOLY GO! Star Trek Fleet Command Stumble Guys MARVEL Strike Force and Yahtzee With Buddies among others.
Scopely creates publishes and liveoperates immersive games that empower a directedbyconsumer experience across multiple platformsfrom mobile web PC and beyond.
Founded in 2011 Scopely is fueled by a worldclass team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Companys Worlds Most Innovative Companies Scopely is a multibilliondollar business due to its ability to create longlasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia EMEA and North America and is home to many internal game development teams referred to as Scopely Studios with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion and is now an independent subsidiary of Savvy.
For more information on Scopely visit: scopely
Should you have any questions or encounter any fraudulent requests/emails/websites please immediately contact. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.
Required Experience:
Director
Employment Type
Full Time
