Operations Oversight Specialist

Job Title: Operations Oversight Specialist

About Us

Capco a Wipro company is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe we support 100 clients acrossbanking financial and Energy sectors. We are recognized for our deep transformation and delivery.

WHY JOIN CAPCO

You will work on engaging projects with the largest international and local banks insurance companies payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant open culture that values diversity inclusivity and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco everyone has the opportunity to grow as we grow taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Title: Operations Oversight Specialist

Location: Pune

Experience: 7 to 12 years

Job Summary: We are seeking a highly skilled and experienced Operations Oversight Specialist to join our Technology & Operations team. The ideal candidate will be responsible for overseeing incident and problem management managing outsourced service providers and ensuring compliance with various regulatory guidelines. This role requires a strategic thinker with strong analytical skills and the ability to collaborate effectively with various stakeholders.

Key Responsibilities:

• Oversee incident and problem management processes to ensure timely resolution and minimize impact on operations.
• Manage outsourced service providers to ensure they meet performance and SLAs.
• Provide oversight on customer support and other operational functions to ensure highquality service delivery.
• Ensure the organization remains compliant with regulatory guidelines such as EBA DORA RBI MAS NYDFS BSP and others.
• Extensively collaborate with internal teams to develop and implement operations oversight policies and procedures as per regulatory requirements.
• Prepare and present reports on operations oversight and risk management to senior management.
• Stay updated on industry trends and regulatory changes related to operations oversight and risk management.

Qualifications:

• Bachelors degree in a related field. Advanced degree preferred.
• Minimum of 7 years of experience in operations oversight incident and problem management or related fields.
• Strong understanding of regulatory guidelines and compliance requirements.
• Excellent analytical and problemsolving skills.
• Ability to communicate effectively with stakeholders at all levels.
• Proficiency in incident and problem management tools and methodologies.
• Strong organizational and project management skills.

Skills and Competencies:

• Strategic thinking and decisionmaking.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Detailoriented with a high level of accuracy.
• Ability to manage multiple priorities and meet deadlines.