Partner Development Manager

About Index Exchange:

Index Exchange is a global advertising supplyside platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally we connect leading experience makers with the worlds largest brands to ensure a quality experience for consumers.

Were a proud industry pioneer with over 20 years of experience in accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency were committed to upholding the integrity of the programmatic ecosystem at large.

Whats it like to work at Index

Index is an exciting and fastpaced place to work. Youll be able to feed your ambition lean into trust and transparency and feel genuine support from your colleagues. Were built on our core values and live them each day. Theyre not just buzzwords.

We pride ourselves on our independence and openness not only in our technology but in our teams too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers and were looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution

Index Exchange is seeking a dynamic Partner Development Manager to join our growing collaborative team! This role will focus on growing revenue for our Canadian publishers via our realtime programmatic exchange. The Partner Development Manager will work very closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners.

It is the Partner Development Managers job to ensure that Index Exchange exceeds our publishers expectations by optimizing their current setup and identifying areas of Growth. The ability to work independently and to be responsible enthusiastic proactive and selfmotivated is a must. You will use your knowledge and your understanding of Index Exchanges offering to position complex innovative realtime media trading solutions as simple accessible and easy to understand. As a publisher advocate you will track resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally. To contribute to the culture of learning and growth at Index Exchange as you develop your expertise well look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.

We are a global technology company that connects the largest publishers and marketers across the globe through programmatic advertising. We ensure publishers can secure their bottom line so they can provide content to consumers and bring news and information to society at large. Our mission is to democratize digital advertising all while helping marketers reach the audiences that matter most to them across digital channels. For over 20 years Index Exchange has been known as the change agents of digital advertising innovators who help shape how our industry reacts to new challenges and shifts in the market. As a result weve been able to partner with some of the most prominent players in the media industry including Hearst Disney and Meredith Corporation among many others.

What Were Looking For:

• Strategic: As you learn about our business well look to you to identify actionable insights and new opportunities for our partners to increase revenue and drive greater marketplace demand
• Curious and Innovative: You are always thinking of ways to better streamline a product or process with the mindset of implementing these solutions at scale
• Collaborative: Youll need to work crossfunctionally with other Index Exchange SellSide and Product teams to implement operational strategies create feedback/insight/reports and document new processes to help improve the partner experience

Heres What Youll Be Doing:

• Manage and develop client relationships for Index Exchanges North American clients through the full life cycle of the account onboarding client UI walkthroughs ongoing relationships & yield management achieved via 1:1 engagements and 1: many communications with clients.
• Identify areas for automation of internal processes and communication to better serve publishers at scale.
• Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio execute optimization suggestions through 1: Many communications with clients.
• Perform operational tasks including administering creative blocks daily performance monitoring and custom report creation.
• Drive Index Exchange product adoption and upsell through a deep understanding of client needs and product knowledge while being the daytoday contact for our publisher partners and point person for all client discussions.
• Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date.
• Track resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally.
• Participate in regular knowledgesharing sessions to share and learn new strategies for optimizing and enhancing campaign performance.
• Forecasting revenue growth of assigned clients and tracking the delivery of targets and OKRs.

Heres What You Need:

• Goaloriented approach to your clients you are constantly seeking an opportunity to add value build relationships and deliver actionable insights that grow revenue for your clients.
• A bachelors degree from an accredited university preferably in a business marketing communications or technologyrelated field.
• A proficiency for datadriven decisionmaking and an educational pedigree which illustrates it.
• Knowledge of the online advertising industry including technology solutions advertising/publisher and network business models and understanding of ad serving media trading RTB and/or related advertising technology is not required but is desirable.

The base salary for this role is $77000 to $125000 USD. The total compensation package may vary depending on jobrelated knowledge skills and experience.

Why Youll Love Working Here:

• Comprehensive health dental and vision plans for you and your dependents
• Paid time off health days and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing nonbirthing and adoptive parents
• Annual wellbeing allowance plus fitness discounts and group wellness activities
• Commuter benefits and discounts where available
• Employee assistance program
• Mental health first aid program that provides an inthemoment point of contact and reassurance
• One day of volunteer time off per year and a donationmatching program
• Biweekly town halls and regular communityled team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse equitable and inclusive environment learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests job offers or other hiringrelated documents from anyone other than our dedicated recruitment team from the domain of @indexexchange. Our interview process consists of several steps including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange we believe that successful products are built by teams just as diverse as the audience who uses them. As such we are committed to equal employment opportunities. We celebrate diversity of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or veteran status. Additionally we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit passion and humilityIndex will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.

Index Everywhere Index Anywhere

Our corporate headquarters are in Toronto with major offices in New York Montreal Kitchener London San Francisco and many other global cities. As a major global advertising exchange we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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