Bilingual Customer Service Representative CSR
Bilingual Customer Service Representative CSR
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1 Vacancy
Job Description
Bilingual Customer Service Representative (CSR)
100 Remote Job (Work from Home) Netfor Inc.
The Art and Science of the Customer Experience
Join Our Team and Make a Difference!
Ready to launch a rewarding career helping people from the comfort of home At Netfor Inc. were hiring Bilingual Customer Service Representatives who can speak fluently in Spanish and English to join our dynamic team. Since 1995 weve delivered worldclass customer care to tens of thousands of clients across 6000 locations in the U.S. Europe Mexico and Canada. Now were inviting you to be part of our legacyproviding exceptional service and growing your skills in a supportive fastpaced environment!
Why Netfor
- Kickstart Your Career: No experience No problem! We provide the training and tools to succeed in customer service and beyond.
- Real Impact: Assist callers with their questions and needs making a difference one conversation at a time.
- Growth Opportunities: Gain experience with 100 systems across industries like healthcare retail and B2B with mentoring and development programs to fuel your future.
- WorkLife Balance: Enjoy a fully 100 remote role with a predictable MondayFriday 8:00 AM5:00 PM schedule.
- Team Spirit: Join a thriving community rooted in Indianapolis even from your home office.
What Youll Do
As a Bilingual Customer Service Representative youll be the friendly voice supporting customers via inbound calls in Spanish and English. Well train you to handle sensitive information with care answer questions about state taxes and repayment programs and provide clarity and next steps to those in need. Using our robust knowledge base youll deliver exceptional service while documenting every case you touch. Your key responsibilities include:
- Address inquiries about state taxes repayment programs and related services in both Spanish and English.
- Provide clear answers and actionable next steps guided by the comprehensive training we provide.
- Handle sensitive customer information with professionalism and confidentiality.
- Document every case accurately and thoroughly in our ticketing software ensuring exceptional followthrough.
- Delight callers with patience empathy and toptier supportturning complex issues into simple solutions.
What Were Looking For
- Bilingual Skills: Fluency in Spanish and English (spoken and written)your superpower to connect with diverse callers!
- Communication Pro: Clear confident and friendly with the ability to explain solutions.
- Multitasking Talent: Comfortable typing while talking 35 WPM preferred).
- Customer Focus: A passion for helping others with patience and a positive attitude.
- Tech Savvy: Basic computer skills; Microsoft Office knowledge is a plus.
- Reliability: Selfmotivated and ready to shine as part of our team.
- Customer Service Pros Wanted: Were seeking professionals with a knack for exceptional servicebring your skills from any industry and well train you to excel in ours!
Job Details
- Location: Remote
- Equipment: You will be supplied with equipment.
- Schedule: MondayFriday 8:00 AM5:00 PMno nights or weekends!
- Start Date: 45 weeks after offer due to thorough background checks (were building a toptier team!.
Compensation & Benefits
- Pay: $18.50/hourcompetitive and based on your skills and experience.
- PTO: Up to 9.6 days 76.96 hours) in your first year.
- Benefits: 401k health dental and vision insurance to keep you thriving.
- Growth & Wellness: Access to professional development programs and wellness initiatives to support your journey.
- Referral Bonus: Know someone perfect Refer them and earn $200 if theyre hired!
Ready to Join Us
If youre passionate about helping people fluent in Spanish and English and excited to grow with a company thats been perfecting customer care for over 25 years we want YOU! Apply today and lets build something amazing togetherstarting with your career.
Apply Now!
- Apply Now!
- Submit your application online.
- Be sure to mention if a Netfor employee referred you (theyll thank you for the $200 bonus!.
- Questions Reach outwere here to help!
Netfor Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A successful background check is required.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or allinclusive listing of duties and responsibilities.
Netfor Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Netfor Inc. participates in EVerify.
Netfor Inc. will not sponsor applicants for work visas.
Required Experience:
Junior IC
Employment Type
Full-Time
