Inbound Sales Coordinator
Inbound Sales Coordinator
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1 Vacancy
Job Description
Kongsberg Discovery Canada Ltd. a subsidiary of KONGSBERG is a global technology company providing innovative and reliable technology solutions for all marine industry sectors including merchant offshore subsea and naval. Headquartered in Horten Norway the company has manufacturing sales and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning surveying and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.
AtKONGSBERG we believe in tackling challenging problems and delivering extreme performance for extreme conditions.We do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS through people technology and dedication
For inspiration and more infowatch this videoand visit:Kongsberg website
What we can offer you:
- Competitive compensation packages
- Fully extended health dental vision & welfare benefits
- Up to 7 employer match program with RRSP
- Flexibility with Paid Time Off
- Career growth opportunities
- Safe and collaborative culture
There has never been a more exciting time to work for Kongsberg Discovery Canada Ltd. than right now. With usyou will be in the forefront of enabling the business to achieve their objectives through the role asInbound Sales Coordinator.
POSITION SUMMARY:
We are seeking a dedicated Inbound Sales Coordinator to join our dynamic team in the KONGBERG Discovery Sales team. In this role you will be an integral part of our global sales operations working closely with Sales Representatives and Regional Sales Managers to handle aftermarket products and spare parts orders. You will be responsible for ensuring efficient order processing exceptional customer service and smooth coordination between departments. Your focus will be on maintaining high standards of service quality while contributing to the companys profitability and customer satisfaction.
ROLE AND RESPONSIBILITIES:
Sales and Order Management: Process sales orders prepare and follow up on quotes and ensure customer satisfaction.
Customer Support and Issue Resolution: Handle and resolve complaints provide technical and product information.
Data Management and Systems Coordination: Maintain customer and order information in ERP and CRM systems.
- Update and maintain customer and order information within our ERP system and CRM software ensuring data accuracy and streamlined workflow.
- Collaborate with other departments and regional offices to ensure consistent service delivery and efficient order processing across different locations.
CrossDepartment Collaboration: Work with logistics procurement and technical support to ensure ontime delivery.
PERSONAL ATTRIBUTES:
- Passionate about delivering excellent customer service with a proactive approach to meeting customer needs.
- Driven to achieve goals and perform well in both independent and team settings.
- Ability to manage multiple tasks efficiently ensuring accuracy in order processing and customer followup.
- Collaborative and willing to work across multiple departments and locations to contribute to shared success.
- Open to gaining knowledge of KONGSBERG Discovery products systems and services and staying updated on industry developments.
- Strong communication skills with a sensitivity to working in a diverse multicultural environment.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Technical background preferably with underwater products or systems.
- Bachelors degree or equal in a relevant field such as Oceanography Marine Science or related.
- Familiarity with ERP systems and Customer Relationship Management systems.
- Proficiency in Microsoft Office is essential.
- Ability to assess complex situations and find effective solutions for both customers and internal stakeholders.
- Ability to thrive and remain composed in a fastmoving global environment with a strong capacity to manage competing priorities and deadlines.
- Familiarity with KONGSBERG Discovery products systems and services is a plus.
- A strong understanding of the technical aspects of underwater mapping products hydrography or marine technologies is an advantage.
If you are looking to kickstart your career in sales enjoy working with a driven team and are enthusiastic about providing topnotch customer service consider joining our vibrant and growing team at Kongsberg Discovery.
Work Location: Vancouver Canada
Office located in Port Coquitlam; hybrid work schedule with manager approval 2 days a week remote)
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
