Technical Support Specialist
Technical Support Specialist
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
A key reason behind our position as the #1 estate planning platform is our team. Our people thrive in a collaborative supportive culture that fosters innovation and makes wealth a place where everyone truly enjoys working. Wealth is certified as a Great Place to Work for 2024 and named a 2024 finalist for Fast Companys Best Workplaces for Innovators!
Wealth is hiring a Technical Support Specialist as we are pre product launch and growing like crazy. We are looking to add someone to our support team. This would be a fully remote position and reports to our VP of Security. You would be responsible for deploying work remote solutions to our employees based all over the world. You would also provision and install appropriate software that all our new hires would need before they start and work to ship them their new equipment. The Technical Support Specialist will also support Wealth employees with any technical related issues that they may have within their day to day.
Ultimately we are looking for someone who is eager and ready to learn new technologies. This position is a hybrid schedule going 3 days a week in our Tempe Arizona office.
Responsibilities:
- Maintain an inventory of installed software managing software licensing and creating policies and procedures for upgrades
- Analyze and make recommendations for hardware and software standardization
- Create user accounts and manage access control based on company policies
- Maintain analyze and repair hardware and software systems
- Respond to tickets in Jira and troubleshoot and resolve problems on time
- Support and enforce information technology (IT) policies
- Set up and configure new systems (Mac and PC) applications and upgrades
- Manage user account information permissions and rights including groups
- Document standard procedures and processes
- Partner with HR and Security for onboarding of new employees
- Work with laptop vendors to order new laptops as needed
- Help Wealth employees with any technical issues
- Train endusers on best practices for using various IT systems software and devices.
- Provide support for office equipment (printers scanners and other peripherals) ensuring that all devices are functioning optimally and resolving any technical problems.
- Write and maintain basic scripts (PowerShell Bash or similar) to automate tasks and improve system efficiency.
Qualifications:
- 2 years of experience supporting hardware and software applications
- Experience with laptop hardware software applications operating systems and network connectivity
- Strong problemsolving skills and the ability to work independently and in a team environment.
- Excellent communication skills with the ability to explain technical issues clearly to nontechnical users.
- Experience troubleshooting both Mac and Windows operating system
- Strong knowledge of Google Workspace
- Scripting knowledge: bash/python/powershell or other languages
- Experience with networking concepts such as IP addressing DNS DHCP and VPNs and familiarity with network hardware such as routers and switches.
$23 $34 an hour
Wealth is an equal opportunity employer and encourages people from all backgrounds to apply. Should you have a disability or special need that requires accommodation please let us know.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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