Customer Service Manager
Customer Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Starting Pay: $19.25 Per Hour
We are hiring at all of our MD locations if this location is not your location of choice we will talk to you about all of our opportunities.
Position Description:
Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Monocacy Valley and its affiliated entities (Goodwill of Central and Northern Arizona) to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership store operations customer service financial management inventory control donation processing and training and development of store Team Members.
Essential Duties and Responsibilities:
- Executes retail operations plan to achieve daily monthly quarterly and yearly goals for profit revenue and production for a Retail Store location.
- Makes decisions on matters relating to the daytoday retail operation within his/her defined work area.
- Conducts new goods inventory and ensures proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Works to deescalate customer situations while finding an appropriate solution; involves upper management as needed.
- Maintains the daytoday operations of the store including managing and meeting Team Member and customer needs.
- Ensures store locations are clean wellkept and reflect the Goodwill brand appropriately.
- Transfers to different stores at any given time due to business needs.
- Oversees and maintains the daytoday operations of the sales floor including daily maintenance custodial duties and floor standards.
- Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
- Ensures that the store complies with all policies and procedures relating to Security Health and Safety coordinating with various Goodwill divisions as needed; influences any changes necessary to meet statutory requirements ensuring minimum risk to Team Members and the business.
- May perform tasks such as dropping off the bank deposit helping at other stores and attending personal training and development classes as needed.
- Processes complex sales transactions including customer returns.
- Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
- Responsible for performance management (coaching discipline performance improvement plans and annual reviews) staffing compensation and development of Team Members.
- Provides regular mentoring training and coaching to develop skills of Team Members.
- Plays critical role in driving company culture change efforts and change management processes.
- Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.
- Performs other related duties as assigned.
Minimum Qualifications (Education Experience Skills):
- High School Diploma GED or equivalent work experience
- Oneyear work experience in Retail Management preferred
- Oneyear customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen where applicable for position
- Ability to speak and read English proficiently
You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides nocost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley atoption 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Monocacy Valley please contact our Candidate Support Line atoption 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses which contain @goodwillaz or @gimv to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website to learn how to report it.
Required Experience:
Manager
Employment Type
Full-Time
