Service Desk Operator
Service Desk Operator
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Job Description
Service Desk Operator Frankfurt
We have an exciting opportunity for a Service Desk Operator to work at the European Central Bank
AsService Desk Operatoryou will concentrate your activities on the following:
- Handling the switchboard internal/external calls
- Booking of meetings including associated work orders for individual service providers
- Creation of tickets for all service providers
- Timely coordination of incoming emails and phone calls
- Provision of assistance to the employees on finding information related to daily processes
- Acting as a bridge between employees and service providers.
Please note: This position is offered as a fixedterm 12 month renewed
There is a potential for a further extension/permanent contract.
On offer is a competitive salary and the chance to work in a fantastic international environment with a great team
Skills & Experience Required
- Service Desk experience or similar customerfacing experience
- Technical knowhow
- Very good customer service skills required
- Capable of adjusting and integrating into the multiculture environment of a European organisation
- Friendly approach and the ability to handle complex situations is essential
- You shall be reliable punctual dress in business attire and competent to carry out the services
- Minimum 3 years of relevant professional experience and in case of existing academic study 2 years of professional experience
- Good knowledge of MS Office (Outlook Word Excel)
- Very good communication and customer service skills
- English and German skills level C1 required.
Only candidates who are eligible to work in Germany will be considered for this position.
Employment Type
Full Time
