CRM Support Agent
CRM Support Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Ithemba we believe in creating a secure and comfortable environment for our tenants. Our properties offer modern amenities including courtyards braai areas childrens play areas laundry facilities and parking incorporating the latest technologies. Our commitment to safety connectivity and community makes Ithemba a trusted name in the real estate industry.
Job purpose:
To support internal and external customers by providing Customer Service and Administrative assistance for the CRM department.
Key Responsibilities:
Customer Service
- Respond to tenant email and chat queries daily resolving or escalating as needed.
- Answer calls with the Ithemba CRM greeting assist tenants and escalate if necessary.
- Help tenants in a hurry by drafting emails to relevant staff or emailprotected.
- Conduct a daily walkthrough of the entrance and reception area to ensure cleanliness.
Administration
- Assist tenants with payment arrangement applications
- Assist tenants with notice to vacate applications
Qualifications and Experience:
- NQF level 4 essential
- 6 months experience in office reception or customer service or similar essential
Competencies:
- Customer Service
- Administration
- Service delivery
- Written and verbal communication
- Problemsolving
- Intrapersonal skills
- Interpersonal skills
Required Experience:
Junior IC
Employment Type
Full-Time
