Temporary - Computer LabHelp Desk Technician Pool
Temporary - Computer LabHelp Desk Technician Pool
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Temporary Computer Lab/Help Desk Technician (Pool)
POSITION SUMMARY
Assist with daily operations of the User Support Services Assist by helping students faculty and staff with technologyrelated issues and questions and by helping computer lab technicians and media services with technology setups.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms offices and campus events.
REQUIRED QUALIFICATIONS
High school diploma or equivalent.
Demonstrated experience with maintaining and answering questions about technology equipment.
PREFERRED QUALIFICATIONS
Associates Degree in technology or related field.
KNOWLEDGE SKILLS AND ABILITIES
Proficiency in a variety of computer applications.
Excellent customer service skills.
Rate of Pay: $20.00 per hour
Work Hours: Up to 28 hours per week. Hours and shifts may vary.
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE
This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must reapply each year.
Required Experience:
IC
Employment Type
Temp
