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You will be updated with latest job alerts via emailKey Responsibilities:
Customer Interaction:Interact with customers via phone email and chat to address inquiries resolve issues and provide assistance.
Issue Resolution:Troubleshoot and resolve customer problems with a focus on firstcontact resolution. Escalate complex issues to the appropriate department.
Product Knowledge:Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
Documentation:Maintain detailed and accurate records of customer interactions transactions and resolutions.
Customer Feedback:Gather customer feedback and insights to contribute to continuous improvement in our products and services.
Full-Time