Customer Sales Specialist
Customer Sales Specialist
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37500 - 37500
1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Experience: 2.55 years in a customer service or sales role preferably in ecommerce or manufacturing.
- Communication Skills: Strong English proficiency both verbal and written with excellent customer engagement skills.
- Tech Savvy: Proficiency in Microsoft Office CRM systems and phonebased order management.
- Problem Solving: Ability to handle product inquiries quotes and troubleshoot technical issues.
- Detail Oriented: Strong organizational skills to manage customer inquiries sample processing and freight coordination.
- Availability: Willingness to work during peak hours from 5 AM to 3 PM PST (US).
Core responsibilities:
- Inbound & Outbound Calls: Handle incoming inquiries about orders product quotes and technical questions and make followup calls to customers who ordered samples.
- Customer Followup: Reach out to customers who received samples to answer questions and assist with finalizing purchases.
- Technical Assistance: Provide customers with product installation information and troubleshoot any issues regarding brick tile applications.
- Virtual Meetings: Schedule and conduct virtual sample presentations via video conferencing to showcase products and assist customers with their selections.
- Sample Management: Ensure samples are processed daily sent to the printer remotely. Review Shipstation daily to ensure all samples are on their way or delivered
- Order Management: Assist customers with order placement provide status updates and process orders via phone or the online store.
- ** For now to only help assist customers process their order or process it for them on Ecwid and send them an invoice to pay it online. If they require payment by phone take all their information except credit card info. To let customers know someone will call them that is authorized to process credit card information over the phone.
- CRM Management: Keep CRM systems up to date with call logs customer interactions and sales tracking
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Customer Service Sales B2B E-commerce Manufacturing CRM Management Customer SupportEmployment Type
Full Time
