Customer Success Architect - India
Customer Success Architect - India
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Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Customer Success Team
Mixpanels Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives Account Managers Product Engineering and Support to successfully roll out selfserve analytics within our customers organizations help the customer manage change execute on technical projects and services that delight our customers and ultimately drive ROI on the customers Mixpanel investment.
About the Role
As a CSA you will partner with customers throughout the customer journey to understand what drives value beginning from the presales running proof of concepts to demonstrate quick time to value to postsales onboarding and implementation where you set customers up for longterm success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanels rollout defining and achieving ROI and identifying areas of improvement in their current usage of analytics. For large enterprise customers post onboarding you will also continue alongside the Account Managers to drive data trust and product adoption for 100 end user teams through a change management rollout approach.
Responsibilities
- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture governance instrumentation and business outcomes
- Effectively communicate at all levels of the customers organization to influence business outcomes via Mixpanel design and execute a comprehensive analytics strategy and unblock technical and organizational roadblocks
- Own the customers success with Mixpanel documenting and delivering ROI to the customer throughout their journey to transform their business with selfserve analytics
- Own onboarding and data health for our strategic and highvalue prospects/customers including ongoing enhancements to their data quality and overall tech stack integration
- Engage with customers engineering product management and marketing teams to handle technical onboarding optimize Mixpanel deployments and improve data trust
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers including data optimization and reimplementation projects
- Successfully execute on success outcomes whilst balancing project timelines scope creep and unanticipated issues
- Bridge the technicalbusiness gap with your customers working with highlevel business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients
Were Looking For Someone Who Has
- Experience consulting on defining and delivering ROI through new tool implementations
- Experience working with VPlevel members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
- The ability to communicate with stakeholders at all levels of an organization from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency
- Experience in data querying modeling and transforming in at least one core tool including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools etc.
- Familiar with databases and cloud data warehouses like Google Cloud Amazon Redshift Microsoft Azure Snowflake Databricks etc.
- Familiar with product analytics implementation methods like SDKs Customer Data Platforms (CDPs) Event Streaming Reverse ETL etc.
- Familiar with analytics best practices across business segments and verticals
- Can manage complex projects with assorted client stakeholders working across teams and departments to execute real change
- Has a demonstrated successful record of experience in customer success clientfacing professional services consulting or technical project management role
- Excellent written analytical and communication skills
- Strong process and/or project delivery discipline
- Eager to learn new technologies and adapt to evolving customer needs
#LIHybrid
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: PreTax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We cant win without each other
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like AndreessenHorowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering eventbased data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the everevolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Employment Type
Full Time
