Customer Journey Mapping Manager
Customer Journey Mapping Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Customer Journey Mapping Manager to lead the design implementation and optimisation of endtoend customer experiences across multiple brands and nonremittance products. Youll play a pivotal role in analysing customer behaviour identifying pain points and collaborating with crossfunctional teams to drive customercentric improvements.
Responsibilities:
Develop & optimise detailed customer journey maps across all touchpoints
Analyse customer interactions to identify pain points trends and opportunities for innovation
Use datadriven insights to improve the customer lifecycle and satisfaction
Collaborate with marketing sales product and customer service teams to create a seamless experience
Manage crossfunctional projects ensuring timely delivery of customer experience initiatives
Leverage CRM systems & journey mapping tools to enhance customer interactions
Stay ahead of industry trends and integrate best practices in customer engagement
Drive a customerfirst mindset across the business fostering a culture of continuous improvement
Skills & Experience (Not negotiable):
2 years experience in a Senior Marketing/CRM role preferably in fintech or a highgrowth digital business
Strong data analysis & market research skills to translate insights into action
Experience with journey mapping tools and UX/UI principles
Excellent communication & stakeholder management ability to align CX strategies with business goals
Project management expertise capable of handling multiple initiatives simultaneously
Passion for customer experience retention and engagement
Detailoriented yet strategic thinker able to see the big picture of customer management lifecycle
Contact JADE GELDENHUYS on quoting the Ref: CTD000071.
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Required Experience:
Manager
Employment Type
Full-Time
