Service Advisor
Service Advisor
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Job Description
Job Summary:
The Service Advisor at McSweeney Auto Group is a crucial role in our company responsible for managing all aspects of the service department and ensuring exceptional customer service. As a Service Advisor you will be the main point of contact for customers bringing their vehicles in for maintenance or repairs. You will also work closely with our technicians to schedule appointments manage work orders and upsell additional services as needed. This is a fulltime individual contributor role in the auto industry located in Pell City Alabama.
Compensation & Benefits:
The Service Advisor position at McSweeney Auto Group offers a competitive salary ranging from $65000 to $120000 per year paid weekly. In addition to salary we also offer a comprehensive benefits package that includes medical dental and vision insurance paid time off and a 401(k) retirement plan.
Responsibilities:
Greet and welcome customers in a friendly and professional manner
Listen to customers concerns and accurately assess their needs
Schedule service appointments and manage work orders
Communicate with technicians to ensure timely completion of repairs
Provide accurate and timely estimates for repairs and services
Upsell additional services and products to customers
Follow up with customers after service to ensure satisfaction
Resolve any customer complaints or issues in a timely manner
Maintain a clean and organized service department
Adhere to all company policies and procedures
Continuously strive to meet and exceed service department goals and targets
Requirements:
Minimum 2 years experience in fixed operations Dealership or Independent repair facility
High school diploma or equivalent
Previous experience in a service advisor or customer service role in the auto industry preferred
Strong communication and interpersonal skills
Knowledge of automotive mechanics and repair processes
Ability to multitask and work in a fastpaced environment
Proficiency in computer systems and ability to learn new software quickly
Excellent organizational and timemanagement skills
Must be able to work flexible hours including evenings and weekends
Valid drivers license and clean driving record
EEOC Statement:
McSweeney Auto Group is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. We are proud to be an EEO employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
