Senior Manager Development Operations
Senior Manager Development Operations
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$ 112000 - 126000
1 Vacancy
Job Description
Position Summary:
Reporting to the Director of Development Planning and Analysis the Manager Development Operations is responsible for database management database training and reporting and analytics. The Manager acts as a subject matter expert for Salesforce and EveryAction designing the training system for onboarding to the
platforms in the department. providing continuous improvement touchpoints for beginning to advanced users and advising the team on best practices in data integrity and analytics. The Manager will serve as the point person for multiple crossdepartment projects and operations. They work closely with Development
Leadership to support cohesive database usage manage data quality and maintain accuracy and to provide data and analytics to help drive fundraising strategy. This position will report to the Chief Strategy Integration Officer on an interim basis.
Compensation:
$112000 $126000 / year
Additional Job Description
Essential Functions
Database Management:
Partner with Development IT and Finance Operations to manage Salesforce Audubons donor database providing cohesive accurate and timely picture of donor information.
Partner with Development Communications staff on EveryAction. Manage and advise on the system for donor eblasts/communications overseeing the annual report donor lists ensuring all board circles are kept up to date.
Maintain Audubons Development Business Practices provide up to date accurate and userfriendly supporting documentation for all Development systems.
Collaborate and consult with IT on system enhancements bringing the Development teams perspective to devise and implement new processes to promote data hygiene and elevate user experience and efficiency.
Database Training:
Act as Audubon Developments frontfacing Salesforce ambassador.
Design and provide training and coaching on Salesforce for the Development team and other users throughout the organization. Create and manage new engagement touchpoints to upskill staff on Salesforce functionality and Audubonspecific Salesforce practices.
Create and share documentation for the systems best practices.
Provide and execute regular maintenance for donor data hygiene.
Identify and execute systemwide improvement opportunities.
Train other Development staff on EveryAction as needed.
Reporting Analytics and Data Visualization:
Generate reporting and analytics for the Development network.
Design and generate reports and analysis for Development staff and senior leadership across the organization including delivery of regular and accurate gift and fundraising metrics reports. This includes but is not limited to generating analytics on current and historical Major Gifts data assisting with projection reports and providing support for the individual front line fundraisers as needed.
Establish a system of dashboard and data visualizations to make information more digestible and actionable for staff and leadership identifying new opportunities and expanding on current offerings.
Work with Director of Development Planning and Analysis and development department leadership on analyzing operational targets providing data to guide strategy and codesign the analytical framework for cultivating soliciting and stewarding Audubons top donors and prospects. Lead and participate in meetings as requested by stakeholders.
Assist with Audubon staff to ensure that equity diversity inclusion and belonging principles are incorporated and followed in all aspects of our work.
Other jobrelated duties as assigned.
Qualifications and Experience:
Bachelors degree required. Minimum of 7 years working directly with donor data and/or information services at large complex fundraising organizations. Must have comprehensive knowledge of current Development methodologies. An equivalent combination of education and work experience will also be considered.
Required proficiency with MS Office applications especially Excel and PowerPoint. Certified Salesforce Administrators preferred; Salesforce experience is required. Experience with EveryAction is preferred.
Demonstrated expertise as a trainer or customer service representative; ability to translate database lingo into fundraising friendly communications. The ability to disseminate complex information and business rules to a wide audience with varying skill sets is a must.
Strong interpersonal and communication skills; must be able to effectively analyze interpret evaluate and communicate simple and complex technical information to a nontechnical audience.
Must have the ability to creatively problem solve think strategically and to anticipate the impacts of decisionmaking across multiple departments. Willing to act with an entrepreneurial and innovative spirit.
Commitment to Audubons organizational values of care collaboration change integrity impact and innovation.
Demonstrated personal and professional commitment to and experience in advancing equity diversity inclusion and belonging.
This position is represented by the Communication Workers of America (CWA).
National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.
Fostering Relationships: Build trust mutual respect and understanding through regular and genuine interactions while promoting a positive and inclusive environment.
Analytical Thinking: Recognize and value diverse perspectives and experiences in data analysis to foster a more comprehensive and equitable approach to problemsolving.
Creativity and Innovation: Leverage creativity and imagination to generate new insights and solutions while embracing diverse ideas and approaches that foster innovation.
Facilitating Change: Work with others to explore innovative approaches to problemsolving while promoting inclusivity equity accessibility and belonging in the change process.
Team Leadership: Communicate vision and engage others or the team to solve problems while valuing diverse perspectives and fostering inclusivity.
EEO Statement
The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. We are committed to a policy of nondiscrimination inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.
Accessibility Statement
The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Senior Manager
Employment Type
Full-Time
