Customer Service SEAIND
Customer Service SEAIND
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Job Description
Reporting to the Head of Customer Service Region you will be a customer centric team member responsible for handling customer phone calls processing sales orders/quotations and responding to queries received through our salesforce portal.
Key responsibilities include:
- Contact with customer and internal stakeholder for all ordertocash related tasks.
- Order management Process customer purchase orders accurately in SAP and ensure ontime & infull (OTIF) order as agreed with customer.
- Answer calls received on our customer service phone line in a timely and efficient manner.
- Claim handling Resolve product/ shipping /quality related complaints and escalate them internally with key stakeholders.
- Product knowledge sound understanding of the companys products services and features to provide accurate and uptodate information to customers.
- Support Sales by responding to customer enquiries with formal quotations including price and lead time for products available on the catalogue price list
- Respond to customer questions regarding product related information such as datasheets application etc ; value Selling/up Selling offer product alternatives where products not available in warehouse stock.
- Provide precise shipment dates to customer after clarification of production/ delivery status with supply chain (manufacturing / warehouse).
- Monitor open order backlog (including allocation management) until delivery creation for shipments.
- Recordkeeping and documentation Maintain accurate and detailed records of customer orders interactions enquiries and resolutions through Salesforce customer service cloud platform.
- Strict adherence to company policies procedures and guidelines when interacting with customers.
Qualifications :
Degree qualified with proven (min 23 years) work experience as a customer service representative
Additional Information :
- Strong organisational skills with attention to detail.
- Exceptional team player with problem solving capabilities.
- Excellent phone etiquette and strong written/verbal communication skills.
- Technical or mechanical aptitude is desired.
- Working knowledge of Salesforce SAP and MS Office (MS Excel in particular) will be an added advantage.
- Proven experience in developing and maintaining customer relationships.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
