Network Support Analyst - Client Services - Regular Full-Time 2025-12795
Network Support Analyst - Client Services - Regular Full-Time 2025-12795
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Job Description
Summary of Duties
Provide technical & user support (Level 1 & 2 IS/IT Support 24 hr Call Centre environment
Provide rapid response via phone electronically remote session and/or in person
Troubleshoot time sensitive calls resolve technical hardware and software issues
Software and hardware installations/repairs
Research questions using available information resources
Follow escalation protocols/procedures to appropriate tiers
Identify and mitigate risks
Log Support calls using Call Centre tracking system monitor route escalate close/resolve.
Prepare/generate activity and management status reports and maintain documentation
Stay current with system information changes and updates
Cabling/connectivity LAN paging/cell phones telecom support
Network/system monitoring (NOC) triage escalate updates accordingly;
Wireless support (connectivity set up troubleshooting)
Performs production system tasks and manages offsite backup rotation inventory
Actively participate as a member of Client Services support team
Perform light lifting 25 lbs as required
Perform other duties as required
Qualifications/Skills
Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required
Extensive current related experience supporting Apple products such as MAC iPAds and iPhones
College/University or industry professional designation in a related technical field;
Demonstrated mastery of the technologies behind PCs IP networking videoconferencing
Able to work independently and efficiently to meet deadlines
Selfmotivated detailoriented and organized
Excellent people skills and time management skills
Comfortable in a patient care setting
Excellent knowledge of Windowsbased technical support environment
Good understanding of TCP/IP network architecture
Excellent knowledge of Microsoft Office 2003 and 2010
Excellent knowledge of iOS and Apple certified (OS X ACMT or ACSP)
CompTIA A and CompTIA Network certifications
Required Experience:
IC
Employment Type
Full-Time
