Canada Sr Customer Experience Manager Contract
Canada Sr Customer Experience Manager Contract
Posted on :
05-04-2025
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1 Vacancy
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Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check outLife at PointClickCareand connect with us onGlassdoorandLinkedIn.
Contract Duration:
6 months with a potential to extend or convert to fulltime
Position Summary:
The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define govern measure the endtoend customer experience and drive actionable outcomes for improving CX.
Key Responsibilities:
- Work across the organization to foster a customer centric mindset within and across teams and processes to ensure the customer is at the center of decisionmaking processes; Influences stakeholders to adopt a different POV. Anticipates potential objections and influences stakeholders and partners to mitigate concerns or challenges.
- Define relationship NPS and transactional customer feedback data collection and reporting mechanisms; automating processes integrating data sources and centralizing reporting in partnership with the Corporate Data Office.
- Oversee ad hoc quantitative and qualitative research projects using a variety of research techniques providing daytoday direction and coaching to internal and external resources.
- Solves complex issues or problems where analysis of situations or data requires an indepth evaluation.
- Develops and integrates customer experience best practices tools and methodologies into crossfunctional initiatives to represent the voice of the customer and support customer experience design efforts.
Qualifications & Skills:
- 7 years handson experience in customer research defining and implementing CX measurement protocols
- Demonstrated ability to influence business objectives to improve the customer experience
- Developed analytic skills with ability to use data to influence others
- Ability to apply insights to longterm strategic business issues as well as daytoday business challenges
- Expertise with Excel PowerPoint and PowerBI Qualtrics
- Bachelors degree in business mathematics or the sciences
Preferred Experience:
- Understanding of the healthcare industry
- Previous experience working successfully in a SaaS organization
$48.27 $53.65 an hour
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base hourly rangefor this position is $48.27 $53.65nonovertime eligible. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance withLevers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Manager
Employment Type
Contract
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