Market Information Technology Manager
Market Information Technology Manager
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$ 37 - 60
1 Vacancy
Job Description
JOB SUMMARY
The IT Manager is responsible for verifying the IT landscape supports the property business goals safely securely and effectively. This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware including repairs installations maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests associates owners and property leaders.
CANDIDATE PROFILE
Education and Experience
High school diploma or G.E.D. equivalent; 24 years experience in Information Technology or related professional area.
OR
2year degree from an accredited college or university in Business Administration Information Technology or related major; and 2 years experience in related professional area.
4year degree from an accredited university or college in Information Technology Computer Science or a related major.
Preferred Qualifications
Prior hospitality systemrelated experience professional certifications desired.
CORE WORK ACTIVITIES
Manage technology needs within budget targets.
Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements including anticipated ROI on technology investments.
Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.
Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
Implement solutions as directed to resolve IT discrepancies.
Order required equipment as directed relating to personal computers telecommunications local servers and networks and process vendor invoices.
Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.
Comply with technologyrelated vendor contracts.
Building and Sustaining Relationships
Write and present proposals analyses project plans cost models etc. in written and/or oral formats.
Provide customer service to property leadership and associates at dedicated property/properties.
Respond to inquiries from customers/vendors/peer group.
Provide detailed status reports as requested coordinate 3rd party vendor management and escalation support.
Ensuring client Technology needs are met
Assist in disaster recovery and business continuity as it relates to technology.
Provide technical guidance for assigned locations.
Escalate support for all Marriott approved technology solutions (i.e. mobility devices GPNS) & Request Center Processes through Tier Escalation process).
Provide escalation and guidance to property pertaining to guest & associate internet access requirement.
Escalate problems as appropriate through direct supervisor US/Can IT Field and/or Global IT resources.
Image desktops install new software applications apply patches map drives to appropriate servers and/or networks.
Move/add/change PCs/peripherals migrating data when necessary.
Perform routine desktop backup as scheduled or directed.
Provide enduser support.
Confirm technology security (i.e. encryption patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
Support unit infrastructure (servers switches router APs etc. and engage appropriate MI IT and/or vendor resources.
Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.
Provide project support for corporate regional and property initiatives.
Project Management
Execute IT Hotel projects and manage vendor installations.
Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.
Provide guidance on compliance with Marriott IT and Security Standards.
The hourly pay range for this position is $37.35 to $60.57. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
