Senior engagement manager
Senior engagement manager
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Job Description
About this role
Every company grows differently and we grow when we help our users write better faster.
As a Senior partner engagement manager youre helping enterprises shorten their time to value with Writer AI apps. You will work closely with the Sales team as prospects evaluate Writer. You will provide business and technical expertise to uncover validate and scope usecases. Your objective will be to reduce time to value for customers and ensure successful project outcomes. You will provide a seamless transition from pre to postsales with definition and scoping for custom apps to be delivered by the Writer implementation team.
Your positivity sense of curiosity and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality this is the role for you.
Youll be reporting to our Director of Implementation rolling up to our VP of Customer Success.
Your responsibilities:
Partner with our Account Executives in usecase validation calls as the expert to uncover how customers and prospects can use Writer solutions including custom templates our APIs and Writer Framework and our partners managed services.
Strategic selling and clear articulation of the value of Writers AI delivery approach with partners (blueprint for success).
Communicate limitations and propose solutions including custom app scope resource needs estimated pricing and projected timelines.
Develop and maintain a deep understanding of the Writer platform the broader AI and LLM landscape our partners services as well as our customers ecosystems so you can offer solution recommendations.
Write scope or statement of work for identified use cases custom apps and services.
Act as a resource and liaison for our implementation team and partner delivery teams ensuring they understand the customers AI readiness desired outcomes use cases and scope of work.
Is this you
10 years of technical and/or professional services roles in Enterprise SaaS or at a large GSI
Have worked with Fortune 500 customers
Experience scoping services for generative AI transformations is a huge plus
Experience working with highlevel executives at GSIs to achieve 7figure deals
Startup experience or success in adapting to a rapidly changing ambiguous startup environment
An excellent communicator and collaborator able to take complex technical concepts and translate to practical business language for nontechnical audiences
Highly versatile can lead a discovery session with multiple stakeholders uncovering use cases and business pain
Customer outcomeoriented: a laser focus on delivering solutions that create meaningful business results
Experience working across many customer stakeholders and teams
Based in the US (New York or San Francisco preferable) and willing to travel to meet partners frequently
Benefits & perks (US Fulltime employees)
Generous PTO plus company holidays
Medical dental and vision coverage for you and your family
Paid parental leave for all parents 12 weeks)
Fertility and family planning support
Earlydetection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual worklife stipends for:
Home office setup cell phone internet
Wellness stipend for gym massage/chiropractor personal training etc.
Learning and development stipend
Companywide offsites and team offsites
Competitive compensation company stock options and 401k
Writer is an equalopportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page you acknowledge and agree to Writers Global Candidate Privacy Notice.
Required Experience:
Manager
Employment Type
Full-Time
