Customer Service Assistant

About us

Here at Direct Line Group Auto Services we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.

We know that our customers vehicles make getting from A to B that much easier whether its to do the weekly shop the school run or to get things delivered its all important.

This role is initially for 6 months but could extend beyond that period

What youll be do

As a CSA/Office Administrator we want you to bring your previous experience to the team. Youll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services collaborating with our customers and the respective claims and internal functions to our own high standards.as well as working to meet our customers needs. If you love to stay busy this role is really for you.

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements ensuring customers are contacted regarding repairs
• Identify own and handle the risks involved in running our business appropriate to role following the Direct Line Group risk framework.
• You will be accountable for your individual performance and also contributing to site performance.

What youll need:

This role is 5 days a week Monday to Friday 40 hour a week contract reporting to the Office Manager

The future is exciting now the technologies used in Body Shops are evolving every day which is really helping us reshape vehicle repair industry. Thats why were excited to grow our teams and looking for people to join us as an Office Administrator

All roles are at the heart of our Auto Services business and youll need be enthusiastic upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• 1 years of experience in a customer service role

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates observing DLGAS ways of working and BS10125 procedures.

Who youll work with

We know youve heard this all before but the culture here at DLG really is something else. We embrace our individuality youll see it in the way that we think and work its all about ensuring you can enjoy making a contribution have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard no achievement goes unrecognised and no idea goes unknown we even reward you for them! We encourage our people to work together aim higher and to be the best they can be for customers colleagues and the business. Its an indefinable DLGness that makes us who we are and wed love for you to be a part of it.

Benefits

We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:

• 9 employer contributed pension
• 50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

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