Sr Credit Collections Specialist
Sr Credit Collections Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Main Responsibilities but not limited to:
Day to Day
Coordinate with thirdparty vendors to ensure timely and accurate delivery of delinquent account portfolios
Develop and maintain positive relationships with thirdparty vendors and attorneys
Ensure compliance with company policies and legal requirements when working with thirdparty vendors.
Identify and resolve any issues or conflicts that arise with thirdparty vendors.
Monitor vendor performance and provide feedback to improve service quality.
Collaborate with internal teams to identify opportunities to optimize thirdparty vendor utilization.
Track and manage thirdparty vendor contracts and agreements.
Provide regular updates and reports on thirdparty vendor activities to management
Reporting
Develop reports using existing tools including Sum aging NAM and DM AR reports large invoice Origo results etc. using established step by step processes.
Process weekly or monthly aged writeoffs RCC closed writeoffs RCC account reconciliation collection agency placements etc.
Create work assignments for team members including Origo worklists Collector Focus lists Preplacements lists Leveraged account lists etc.
Process weekly or monthly jobs for running Customer reminders and statements and needed quick reports and share with team members as needed.
Perform other miscellaneous tasks as assigned.
Analysis & Process Improvement
Analyze reporting processes and recommend and implement efficiency suggestions and improvements.
Create monthly reporting package of Credit Collections and AR results and distribute to key stakeholders.
Develop Policies and Procedures related to reporting and analysis and document as needed. May be asked to assist in Policy development for Credit Team as well.
Review Aging portfolio/results work activities/processes and other customer information to recommend areas of improvement and focus to management.
Other duties as assigned or needed.
Ability to manage and coordinate thirdparty vendors and contractors
Excellent communication skills both written and verbal
Strong organizational and timemanagement abilities
Experience in negotiating and managing contracts
Ability to work collaboratively with crossfunctional teams
Knowledge of relevant regulations and compliance standards
Proficiency in project management tools and software
Proficiency in Excel (graphing reporting troubleshooting data)
Strong analytical and problemsolving skills
Basic:
Bachelors degree in Business or related field or commensurate work experience
2 years of professional relevant work experience in accounting collections customer service or similar function
Moderate to Advanced Excel skills
Analytical aptitude
Good communication and organizational skills
High degree of detail orientation and professionalism
Able to work efficiently and effectively in a highly detailed role
Proven success in delivering results in a highgrowth environment
Strong computer skills in a Windowsbased environment and the ability to learn and utilize unique proprietary software programs.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment standalone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .
Required Experience:
Senior IC
Employment Type
Full-Time
