Night Manager on Duty
Night Manager on Duty
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
As a Night Manager on Duty youll play a pivotal role in supporting the community at Roberts RV Resort. Your responsibilities will include learning and performing various key functions such as administrative tasks marketing initiatives and property maintenance. Crucially youll also prioritize guest and resident relations ensuring a positive atmosphere and delivering Epic Customer Service. By fostering satisfaction among guests and nurturing longterm relationships with residents youll contribute to positive wordofmouth referrals and enhance the overall experience within the resort community.
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities were on a mission to build community and fulfilling dreams. Through our core values of resourcefulness integrity passion and epic customer service were dedicated to making a difference in the lives of 30000 people. If youre passionate about creating meaningful impact thrive in a culture of integrity and are committed to delivering exceptional service we invite you to join us in turning visions into reality and shaping a brighter future together.
PERFORMANCE OBJECTIVES:
- Ensures customers/residents receive a high level of service consistent with Roberts Epic Customer Service
- Respond promptly and effectively to guest and resident inquiries addressing concerns as needed
- Collaborate with the Resort Manager and marketing department to boost reservations increase occupancy and enhance the Roberts Resorts brand
- Oversee major functions of the resort including handling and resolving guest and resident concerns promptly and effectively
- Assist in staffing and scheduling of resort staff ensuring adequate coverage and adherence to operational procedures
- Serve as primary leader in the absence of the General Manager providing guidance and direction to resort staff as needed
- Work closely with the General Manager and Vice President of Operations to address operational issues and ensure guest satisfaction
- Enforce resort rules and standards maintaining a positive and orderly environment for guests and residents
- Manage financial aspects of the resort including sending statements posting rents handling delinquent accounts and monitoring operating budgets
- Communicate regularly with resort guests through Rent Manager via email and text communications
- Taking reservations sending reservation confirmations
- Assist in monitoring monthly operating budgets and prepare explanations for P&L variances
- Ensure compliance with federal state and local regulations governing fair housing laws and resort operations
- Assists General Manager and Vice President of Operations with preparation of annual operating budget as needed
- Markets Park models preowned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
- Provides data to assist in capital expenditure and expansion budget needs General Manager and/or Vice President of Operation
KEY COMPETENCIES:
- Financial acumen: Proficiency in budget management and strategic financial planning to keep monthly lot delinquency below 5 implementing effective strategies to minimize arrears and maximize revenue collection.
- Demonstrated Leadership Abilities: Capable of effectively leading teams and inspiring others to achieve goals
- Excellent Verbal and Written Communication Skills: Proficient in communicating ideas clearly and effectively in both verbal and written forms
- Strong Organizational and Negotiation Skills: Skilled in organizing tasks efficiently and negotiating favorable outcomes
- Knowledge of Basic Accounting Principles: Familiarity with fundamental accounting concepts and practices
- Ability to Thrive in a Fastpaced Environment: Able to perform well and remain composed in highpressure situations
- Thorough Knowledge of Federal State and Local Laws Pertaining to Fair Housing and Employment Law: Comprehensive understanding of legal regulations related to fair housing and employment
- Basic Computer Proficiency: Proficient in using email internet and Microsoft Office Suite; experience with Rent Manager Reserve America and/or RMS is advantageous
- Flexibility to Respond to Resort Needs During Nonbusiness Hours: Willingness to address resort needs outside of regular business hours as required
EDUCATION & EXPERIENCE:
- High School Diploma or GED required
- Minimum of 1year experience in the property/resort management industry preferred
- Experience in customer service roles or hospitality industry is beneficial
- Familiarity with resort operations and regulations is a plus
- Proficient in basic computer programs including MS OfficeWord Excel and Outlook
- Valid Drivers License
PHYSICAL REQUIREMENTS:
- Constantly sit talk or hear; Frequently use hands.
- Manual dexterity for handling paperwork and using office equipment.
- Clear vision and hearing for reviewing documents and communicating effectively.
- Capability to lift up to 30 pounds.
BENEFITS:
- Medical Dental and Vision
- Employer Paid Life Insurance
- Voluntary STD LTD Life Accidental and Critical Illness
- PTO and 11 Paid Holidays
- 401(k) and 401(k) Match
- Working in an inclusive community!
- Complimentary stay at one of our resorts!
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.
If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to
Required Experience:
Manager
Employment Type
Full-Time
