Partner Implementations Manager
Partner Implementations Manager
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Filevine is forging the future of legal work with cloudbased workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastestgrowing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world class platform to help professionals scale.
Job Summary:
We are seeking a highly motivated and detailoriented Partner Implementation Manager (PIM) to join our Customers for Life department. This individual will work closely with prospective and new partners and internal teams to ensure smooth and effective implementation of Filevine. The ideal candidate will have strong analytical skills a keen ability to monitor and manage deal desk processes and a passion for partner success. They will play a crucial role in improving the implementation process by setting clear expectations enforcing compliance and proactively identifying issues.
Responsibilities
- Build and maintain relationships with new and existing partners serving as the primary contact for their implementation processes.
- Monitor partner performance through NPS scores and provide actionable feedback.
- Act as a knowledge resource for Account Executives (AEs) helping them understand partner capabilities and ensuring clarity in partner engagements.
- Review AE calls for compliance with messaging and adherence to processes.
- Manage partner quote timelines ensuring accurate pricing and process compliance.
- Conduct audits spot checks and address issues with missing or inconsistent quotes.
- Oversee deal desk and implementation pipelines tracking the status of quotes and deals ensuring proper submission and acceptance and conducting followups on unaccepted deals.
- Investigate variances in deal amounts and prevent unauthorized partner provisioning.
- Collaborate with internal teams to provide datadriven insights improve processes and address implementation challenges.
- Generate reports analyze trends and recommend optimizations for partner performance and deal outcomes.
Qualifications
- 3 years of experience in customerfacing roles; preferably in consulting SaaS hospitality or project management. Bachelors degree is a nicetohave.
- Proven ability to build and manage strong relationships with both customers and partners.
- Strong data analysis skills to monitor trends and identify process gaps.
- Excellent verbal and written communication skills with the ability to simplify complex concepts.
- Highly organized with the ability to manage multiple projects and deadlines simultaneously.
- Strong problemsolving skills and the ability to think creatively in ambiguous situations.
- Demonstrated ability to take ownership of projects and drive them to completion.
- Passionate about customer success and delivering an exceptional user experience.
- Comfortable working in crossfunctional teams and adapting to changing business needs.
- Naturally curious and inquisitive with a drive to continuously learn and improve.
Cool Company Benefits:
A dynamic rapidly growing company focused on helping organizations thrive
Medical Dental & Vision Insurance (for fulltime employees)
Competitive & Fair Pay
Maternity & paternity leave (for fulltime employees)
Short & longterm disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House (onsite employees)
Topoftheline company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Required Experience:
Manager
Employment Type
Full-Time
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