Customer Care Agent
Customer Care Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are currently seeking a talented and ambitiousCutomer Care Agentto help drive engagement for our diverse range of Software Solutions offerings. The candidate will be located inIndia Pune.
As a Customer Care Agent at DNV you will:
- First point of contact for all our customer needs in terms of holistic and professional support and advice as 1st level support agent.
- Managing incoming customer concerns from phone live chat and web channels.
- Provide accurate information about products and services.
- Handle and resolve customer complaints professionally and efficiently.
- Document customer interactions and maintain accurate records.
- Work collaboratively with other departments to resolve issues.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
- Conduct training or participate in the training of existing customers and transfer knowledge and knowhow.
- Ensure the continuity of service (you may have occasionally and partially to replace your superior).
- Maintaining and adding customer data in our ERP and CRM system.
- Participate in the implementation of projects in collaboration with the clients.
- Willing to work outside normal working hours (if required)
- Willingness and ability to travel for vessel attendance / customer training (if required)
Responsibilities
- Flexible work arrangements for better worklife balance
- Generous Paid Leaves (Annual Sick Compassionate Local Public Marriage Maternity Paternity Medical leave)
- Medical benefits Insurance and Annual Health Checkup)
- Pension and Insurance Policies (Group Term Life Insurance Group Personal Accident Insurance Travel Insurance)
- Training and Development Assistance (Training Sponsorship OnTheJob Training Training Program)
- Additional Benefits (Long Service Awards Mobile Phone Reimbursement)
- Company bonus/Profit share.
*Benefits may vary based on position tenure/contract/grade level*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Qualifications
Experience:
- Bachelor of Science degree in IT/Computer Sciencerequired
- Minimum 3 years of proven experience in customer support.
- Proficiency in database management systems including SQL Anywhere MS SQL and MySQL.
- Familiarity with ticketing systems such as EcholoN and Salesforce is highly advantageous.
- Exposure to Microsoft Azure is a plus.
- Familiarity with Ship Operations domain is a plus.
Skills:
- Strong grasp of Microsoft Windows operating systems and their features.
- Comprehensive understanding of IT environments including Microsoft Windows Virtual Machines and Remote Desktop.
- Customercentric mindset with a dedication to delivering outstanding service.
- Exceptional verbal and written communication skills.
- Teamoriented with a strong ability to collaborate effectively to meet company objectives.
- Fluent in English.
Required Experience:
Unclear Seniority
Employment Type
Full Time
