Air Export Customer Service
Air Export Customer Service
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1 Vacancy
Job Description
Job Description: Air Export Gateway Operations / Air Export Customer Service
Role: Air Export Gateway Operations
Working Hours: Monday to Friday 09:00 17:30
Reporting to: Export Manager
Branch: Heston
Department: Exports
Role & Responsibilities
Operational Responsibilities:
- Work as part of the LHR Export Gateway team servicing UK EV branches.
- Plan flight schedules manage allocations and make shipment bookings to meet client needs.
- Build Unit Load Devices (ULDs) and manage airline equipment effectively.
- Ensure accurate completion of all customs paperwork and shipping documents.
- Maintain compliance with Aviation Security and company security protocols.
Customer Service:
- Provide exceptional customer service at all times.
- Ensure all queries are acted upon promptly and escalate issues when necessary.
Carrier and Service Provider Management:
- Maintain strong relationships with airlines and service providers.
- Organise and arrange services with various suppliers including airlines.
- Monitor flight capacity and negotiate the best possible rates.
- Manage carrier cutoffs and ensure distribution/warehouse activities align with export procedures.
Financial Responsibilities:
- Oversee financials for each job including job costing invoicing and daily financial management.
- Liaise with internal departments such as pricing sales and commercial teams to ensure accuracy.
- Process CASS invoicing and adhere to company financial regulations.
Systems and Compliance:
- Utilise systems such as Web Cargo CargoWise ASM Sequoia and MS Office Suite as required.
- Ensure compliance with customs Health & Safety (H&S) and Aviation Security regulations.
- Manage monthend compliance tasks including closing Export MUCRs.
Collaboration and Teamwork:
- Work with internal teams including operations warehouse ATF planners and transport teams.
- Contribute to crosstraining initiatives to provide coverage for team members.
- Continually improve processes and adopt best practices for operational tasks.
Training and Development:
- Undertake training as required by company policy.
- Stay updated with industry standards and changes in compliance regulations.
Additional Responsibilities:
- Ensure all distribution/warehouse matters are executed in line with export procedures.
- Escalate unresolved queries to senior staff.
- Complete any other duties assigned by management to support the efficient operation of the department.
This role is ideal for a motivated professional with strong organisational skills attention to detail and a commitment to excellence in air export operations.
Other details
- Job FamilyOffice Staff
- Job FunctionOperations
- Pay TypeSalary
Employment Type
Full-Time
