Telephone Operator preferably Arabic Speaker
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are currently looking for young dynamic self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are;
- responsible to handle every phone call with importance to provide professional and customer focused response to our guests ensuring their stay will become a memorable experience
Whereby your role will include key responsibilities such as:
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related department to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling as per the Rotana Standard
- Maintain an up to date knowledge of the hotel and local services
- Maintain an awareness of guest profile through the Opera guest profile system
- Complete managements long distance call vouchers and record them on the traffic sheet
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard.
Qualifications :
- Diploma / degree in the hospitality field with similar previous work experiences.
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Additional Information :
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
