Police Communications Dispatcher
Police Communications Dispatcher
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Job Description
This recruitment will remain open until filled and may close without notice at any time after the initial 2week internal posting period. After this the posting will remain open until such a time as a sufficient pool of highly qualified applicants has been developed. Once a sufficient pool of applicants has been developed this recruitment will close without notice. Assessments will occur on an ongoing basis.
Serve your community. Make a difference. Grow your career. MEANINGFUL WORK awaits you here at the City of North Las Vegas. We serve one of the largest culturally diverse cities in the nation and our community continues to grow! If you value Accountability Communication and Teamwork then you are just the person we are looking for!
A Police Communications Dispatcher is an essential member of our team and we invite you to apply and help contribute to CNLVS growing success! Please thoroughly review the information and selection process outlined below this announcement.
Internal Notice for Teamster Team Members: This posting will create a nonprobationary internal Teamster eligibility list and fill 9 vacancies for this classification. The current vacancy is in the Police department. The internal Teamster eligibility list will be utilized to fill vacancies for this classification for up to one hundred eighty 180 days. Nonprobationary Teamster team members successfully completing the selection process will be placed on the internal Teamster eligibility list. All other team members including parttime/temporary employees along with external candidates may apply for this recruitment. These individuals may be considered after the appropriate recruitment process of the collective bargaining agreement has been followed. If the vacancy is not filled through promotion by a fulltime nonprobationary Teamster team members the next opportunity for placement will be to hire qualified parttime/temporary employees and external candidates.
Please thoroughly review the information and selection process outlined below this announcement.
ESSENTIAL INFORMATION
- Submit a Complete Application For your application to be considered you MUST fully complete an online application by providing sufficient information to demonstrate how you meet the minimum and any preferred qualifications attach any documents as necessary and answer ALL questions. Select Apply for Job at the top of this announcement and click SUBMIT at the end of your application.
- Pay Considerations The starting hourly pay for this position is $31.58. The selected candidate for this position will start at the beginning of the salary range no exceptions. Existing employees will receive increases as outlined by their bargaining.
- Shift work required This position supports an operation that is open 24 hours a day 365 days a year. You must be able to work any shift (days swings or graveyard) any day weekends holidays and overtime shifts. Currently the schedule consists of 10hour shifts and are divided into two squads with days off being Sunday Monday and Tuesday or Thursday Friday and Saturday.
- Must successfully complete training program The training program lasts approximately 7 months and assigned shifts will rotate throughout the training program. Employees will be required to learn memorize and apply material including selfstudy of material. Employees will be evaluated on a daily basis.
Probationary and Qualifying Periods For internal nonprobationary employees the 90 day qualifying period begins upon completion of the training program. All external new hires shall be subject to a probationary period of fifteen 15 months.
THE ROLE
Under direct supervision performs a variety of complex dispatching functions; receives requests foremergency services evaluates and prioritizes calls to dispatch the appropriate personnel including law enforcement fire and emergency medical services via multiple communication devices.
The full job description can be found here:Police Communications Dispatcher Job Description
Check out some of our benefits here: CNLV Benefits Flyer
IDEAL CANDIDATE
The ideal candidate will be a level headed individual who can keep calm effectively communicate and multitask during emergency high stress and nonemergency calls. They will be high multitaskers who maintain confidentiality demonstrate professionalism compassion and empathy in the course of service to our community and who are dedicated to working in an operation that is open 24 hours a day 365 days a year and who may be assigned to work any shift and overtime shifts.
MINIMUM QUALIFICATIONS
- Must at least 18 years of age at time of hire.
- Must have a high school diploma or GED at the time of hire into the position.
- Preferred Qualifications:
- Successful completion of law enforcement emergency response training using a multiline
telephone system. - Ability to speak Spanish fluently.
Must possess or have the ability to obtain a valid Nevada state drivers license and maintain a
satisfactory motor vehicle record.
- Successful completion of law enforcement emergency response training using a multiline
- NCIC Certification within six months of hire/reclassification and be recertified as required.
- Typing Certificate confirming typing forty 40 accurate net words per minute (Certificate must be
dated no less than one 1 year from application/transfer date).
SELECTION PROCESS
1. Complete Online Application Interested candidates MUST submit a completed application through the Citys application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments.
2. The selection process will begin with a screening of the application/resume The best qualified candidates will be invited to participate in the assessment process. The selection process will include (dates to be determined).
3. Typing Test (Pass/Fail) Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met an invitation to take the CritiCall Typing Test may be sent. There is a minimum passing score of 40 words per minute.
4. CritiCall Test (Pass/Fail) Once candidates pass the typing test the invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computerbased test that is used for the Police Communications Dispatcher position. The test measures jobrelated skills that are necessary for this position. The CritiCall Test modules include:
- Decision Making
- Data Entry
- Call Summarization
- Cross Referencing
- Memory Recall
- Prioritization
- Map Reading
- Spelling
- Sentence Clarity
- Candidates much achieve the required minimum score determined by the Department using a validation process.
- Allow 23 hours to complete the test.
- Those successfully passing the CritiCall Test may be called for an interview.
5. Oral board interview with practical component (Interview weighted 100 passing score 70 Top qualifying candidates will then be invited to an oral interview by appointment only. During the interview process a performance exam will be administered.
6. PreEmployment Screening Background Screening/Investigation Includes an extensive background check polygraph/CVSA examination medical/drug screen exam. All top scoring candidates must pass the Background Investigation in order to move forward in the process. *IMPORTANT INFORMATION: Background check processing may take 3 to 4 months to complete. Applicants who proceed in the selection process will be required to complete an extensive police background. Among other items the following are disqualifying behaviors:
- Any felony conviction.
- Any domestic violence conviction.
- Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis.
- Although there have been recent changes to laws regarding the legal possession and consumption of the City of North
- Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug.
7. Selection/Offers
Note: Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100 requiring a passing score of 70 in order to be considered for the subsequent position vacancy.
The selection process may include any combination of written performance and oral assessments to evaluate jobrelated education experience knowledge skills and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal ethical and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
QUESTIONS
For questions about this position or the selection process please contact:
Employment Type
Full Time
