Assistant Manager - Fraud Chargeback
Assistant Manager - Fraud Chargeback
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for Assistant Manager Chargeback
Position Overview:
The role will be primarily responsible for Trade support settlement and processing for US Domestic and Global Trades with sound understanding of trade lifecycle from custody to broker to client. This involves loading matching and settling trade activities following up with custodians brokers and clients to resolve unmatched trades and handling claims from counterparties.
Key Responsibilities:
Experience with US market Chargeback and Disputes.
Good understanding of financial products like representment Fraud Disputes Chargebacks PreArbitration etc. is required.
Managing the endtoend process for US FI Chargeback and Disputes cycles.
Supports interfaces with different internal and external stakeholders.
Ability to apply problem solving and investigative techniques and other issues
Establish strong relationship with onshore counterparts such as custodians should be capable of handling Onshore Queries and Issues.
Qualifications
Minimum qualifications
Any Graduate (PG an added advantage)
Flexibility of shifts and to work overtime hours as per business requirements.
Relevant work experience in a supervisor role is a must.
Previous experience in a middle/back office in financial services firm.
Competencies
Effective verbal and written communication skills.
Effective probing & root cause analysis skills
Good knowledge of MS Excel is required.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training
Required Experience:
Manager
Employment Type
Full-Time
