Senior Billing Specialist
Senior Billing Specialist
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Job Description
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our topranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.
About the role
The ideal candidate will be a highly organized detailed motivated and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The Sr. Billing Specialist will be responsible for all billing functions and data analysis and will report directly to the Invoicing Lead.
What youll do as a Senior Billing Specialist
- Manage customer accounts send invoices and update accounts to reflect changes.
- Perform billing data analysis to ensure proper billing of customers based on SaaS usage.
- Document and maintain billing processes policies and procedures.
- Maintain new and existing customer contracts and related record keeping.
- Cross departmental collaboration to support customers.
- Assist juniorlevel team members.
- Escalate customer issues to the Billing Lead.
- Handle billing complaints and discrepancies issue credit memos when necessary.
What were looking for
- Bachelors degree preferred.
- 36 years of experience in billing or financial analysis experience is required.
- Knowledge of billing responsibilities billing systems data analysis and process improvement.
- Expert level in Excel.
- Experience working for a SaaS company is preferred.
- Ability to deal with customers directly.
- Excellent time management skills and ability to multitask and prioritize work.
- Attention to detail and problemsolving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills in a fastpaced environment.
- Willingness to work hard take direction and anticipate problems and their solutions without explicit guidance.
- A creative mind with an ability to suggest improvements.
Nice to haves
- Previous experience with Maxio(SaaSOptics) billing software is a plus
- NetSuite experience is preferred
- Experience working with a distributed/remote team
What youll get
- Great missiondriven team members from diverse backgrounds with a strong company culture.
- Competitive pay.
- Flexible PTO.
- Paid company holidays.
- Yearly team offsites.
- Medical dental and vision benefits (FSA HSA & HRA options).
- Basic & Voluntary Life Insurance.
- 401k employer match.
- Wellness benefits.
- Commuter benefits.
- Work in an open environment on solutions that are reshaping the way businesses operate.
- Fun team events.
- Ability to have a big impact.
- 10 weeks of paid parental leave.
- Fitness reimbursement.
- Learning & development funds.
Equal Employment Opportunity Statement
At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.
Required Experience:
Senior IC
Employment Type
Full Time
