Sr Territory Manager
Sr Territory Manager
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1 Vacancy
Job Description
OVERVIEW:
The Sr. Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results including but not limited to customer retention growth of the business loss and ruin piece budget employee retention accounts receivable (AR) collection customer renewals Aramark direct sales customer satisfaction route sales and credits.
Responsibilities/Essential Functions:
Promote and sustain a safety culture
Effectively evaluate coach and develop Route Sales Representatives (RSRs) in your territory
Create a pervasive sales culture that fosters team selling via TogetherInGrowth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manages day to day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Sets clear expectations for customer service and leads by example
60 of time is spent traveling with service professionals on route conducting observations and visiting customer locations (required visits TIG days and/or day to day situation follow up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit select and hire Route Sales employees
Completes inperson meetings with each RSR once per week to review trends performance coach and identify opportunities for improvement
Delivers and participates in training to ensure customer retention and service goals are met
Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivables
Protect and manage merchandise control processes
Investigates and reports on all accidents or incidents within 24 hours of notification
Knowledge/Skills/Abilities:
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
Strong interpersonal analytical communication and customer service skills
Considerable negotiation skills
Computer proficiency including working knowledge of MS Office software
Exposure to sales function preferred
Considerable skills in management human relations and communication.
Working Environment/Safety Requirements:
Majority of time will be driving your own vehicle or company stepvan to call on customers and supervise employees in the assigned service territory
Will be exposed to weather conditions in the area (heat wind cold rain snow etc..
Customer visitations may require walking climbing stairs pushing/pulling carts exposure to weather conditions.
Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds as well as load/unload product from a truck without assistance.
Time will also be spent in a company office environment; with exposure at the loading dock production and warehouse areas exposure to vehicles for loading/unloading and exposure to vehicle maintenance.
Commercial Vehicles Operation
Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company Federal (Such as FMCSR 391.41 or Provincial regulations in the country in which the job duties will take place.
Experience/Qualifications:
High school diploma or equivalent
Bachelors degree in related field preferred or equivalent experience
Two years of service and routebased industry experience with proven track record for growing customer accounts
Previous profit and loss accountability and/or contractmanaged service experience preferred
Significant customer interface and service experience
Production planning maintenance or warehouse operations experience preferred.
Open to relocation for advancement opportunities
License Requirements/Certifications:
Valid Drivers license
Automobile insurance on personal vehicle
Successful completion of criminal background motor vehicle record and drug screen checks.
Required Experience:
Manager
Employment Type
Full-Time
